Recent Posts

After A Fire We Provide External Storage And Pack-Outs In Wilmington

12/3/2019 (Permalink)

sprinkler head on white ceiling with flames coming up from the bottom Our experts will save your commercial property after a fire.

External Storage and Pack-Outs Available for Wilmington Warehouse Owners with Commercial Fire Damage

 As an owner of a storage site, commercial property fires are among the most harmful events that occur to your business and can even force permanent closure. With sites that are often outside of built-up areas, the chances of vandalism or accidental fire are significantly increased; not to mention, the start of a fire can go unnoticed, causing further damages. We are a local company with the human resources required to serve large commercial clients. Our top of the range equipment is capable of covering large surface areas in a short time.

 We are a prime candidate for business restoration after commercial fire damage in Wilmington. Alongside our expert technicians, we can also offer temporary storage of your clients' contents while building restoration is underway. SERVPRO has a stellar reputation in this community for performing fire and smoke damage restoration in time and on-budget. You can get started by calling our twenty-four-hour emergency call line for commercial businesses.

 Pack out procedures can be complicated. SERVPRO provides reassurance to warehouse owners by recording the condition, storage unit, and item in a digital inventory. We do create these inventories before wrapping and preparing items for removal. Our specialty is restoration, but we can organize for professional movers to pick up your contents and transport them to one of our climate-controlled warehouses. Business owners benefit by only having to deal with one point of contact through what is undoubtedly a stressful and challenging time.

 Once the safe and careful removal of your contents is complete, our team of SERVPRO technicians can begin work on the structure of your property. If there is temporary closure, we can thoroughly deodorize and cleanse indoor air using Ozone generators. These powerful machines release unstable O3 particles into the air that break down odor-causing and chemical particles in the air. By using Ozone generators, we can eliminate it from the property allowing your staff to return to work in normal conditions.

 Using a professional restorer can help your business return to work sooner rather than later. Contact SERVPRO of New Hanover at (910) 762-8180.

 For more about Wilmington click here.

We Discuss Initial Scope And Move Out Estimate Of Fire Damage In Wilmington

11/24/2019 (Permalink)

Chair and living room covered in soot and ash Our crew is ready to respond after a fire in your home.

How SERVPRO Conducts an Initial Scope and Move Out Estimate of Fire Damage in Wilmington

 Not many Wilmington residents have prior experience with a fire loss. Consequently, when they confront the aftermath of even a seemingly minor fire, the stress and worry are all too real. Fortunately, what you might lack in familiarity with fire recovery our employees possess the skills, training, and equipment to turn a wet, sooty mess around. Here are some of the first actions we take when called to a fire emergency to give you context and general framework if a move-out of contents is a possibility.

 Meet Your Estimator

The first of our team, you likely see, respond to fire damage in Wilmington is one of our seasoned estimators. Focusing on how many of the water, smoke, and soot-damaged items can benefit from and move toward restoration through appropriate cleaning is the estimator’s primary mission. We depend on the homeowner to share a range of information with the estimator, the better to serve you and restore your property expeditiously.

 Understanding Pre-Testing Results and the Restoration Process

Your SERVPRO estimator performs pre-tests to demonstrate the effect of cleaning methods on fire-damaged items. The results and an overview of the protocols we follow are communicated, and any questions answered. We want our customers to understand how we plan and then implement the phases of a fire damage restoration agenda with the spotlight on contents.

Move-Out Considerations

SERVPRO can offer a pack-out option to prevent further harm to items in the fire damage-affected areas. If there is a clean and dry space within your house or another building on the premises, it can be cost-effective to move the items of interest out and work with them close to home. We also have access to resources at our production facility designed to clean, dry, and deodorize items that provide challenging to manage at your home.

 Estimating Costs for Moving and Cleaning of Contents

The estimator in charge of your move-out does preliminary sorting of objects, dividing them broadly as to whether they are restorable or not. This baseline inventory informs the adjuster from your insurance carrier as to expected claims. Adjusters use the SERVPRO estimate total to establish a reserve on the claim, projecting the eventual costs for the claim. Our experienced estimators strive to provide an initial estimate that closely reflects actual costs.

 SERVPRO of New Hanover takes great care when evaluating the projected cost to move out and restore contents damaged in a fire. Call us at (910) 762-8180 to start the estimating process.

For more about Wilmington click here.

SERVPRO is The First Choice for Commercial Trauma Scene Cleanup in Wilmington

11/22/2019 (Permalink)

Orange sign that says Biohazard with the symbol in black SERVPRO has the special skills, training, and certifications needed for trauma cleanup. We are available 24/7 for your trauma cleanup needs.

Reliable Wilmington Commercial Trauma Scene Cleanup

 Accidents at your work-site rank among the most stressful events a Wilmington business encounters. If the situation involves traumatic injuries, you and your employees endue worry, grief, fear, and a host of other emotions. Health risks associated with exposure to pathogens carried by blood, tissues, and other bodily fluids are significant. OSHA regulations demand adherence to specific research-based protocols to ensure safety during cleanup and to provide a thoroughly disinfected environment for your business operations.

We’re Faster To Any Size Disaster

The story behind the need for trauma scene cleanup at your Wilmington commercial building can encompass everything from simple human error or equipment malfunction to criminal activity. The onset of the event is likely sudden and your need for help immediate. Our biohazard cleanup crews are available 24/7, with the appropriate training, skills, experience, and tools to respond fast and efficiently.

 Adherence to Trauma Scene Cleanup Best Practices and Regulations

 Specially trained and certified technicians must respond to a trauma or crime site. Leaving the cleanup for your contracted or in-house housekeeping team could jeopardize their health, both physical and emotional. Secure containment of the affected area and the use of personal protective equipment during the project are required. We observe local rules concerning biohazard disposal for safety and to ensure that your business does not face sanctions. SERVPRO pledges our technicians complete comprehensive training and our products, tools, and equipment exceed expectations.

Transferability of Skills

 Often the space contaminated in a commercial building has expanses of porous building materials. To be sure we remove all blood and fluids, intensive flushing of the structural components is critical. SERVPRO’s proven proficiency in water containment and removal permits us to eradicate biohazards safely and completely. Our crews are experts in disinfection and structural drying, as well.

 Care and Compassion

 SERVPRO employees are acutely aware of the need to balance speedy and competent trauma cleanup with sensitivity for the ordeal experienced by those touched by the tragedy. We work hard to respond with respect and compassion in the aftermath of a devastating event. Taking care of the details with your insurer helps streamline the process.

 SERVPRO of New Hanover provides proper cleaning, application of EPA-registered disinfectants, and lawful biohazard disposal, after severe trauma or death at your business. Count on a fast and discreet response when you call (910) 762-8180 round the clock.

 More about Wilmington.

Commercial Fire Damage at Your Wilmington Beauty Salon? Call SERVPRO!

11/5/2019 (Permalink)

Hair dryer, flat iron, and curing iron SERVPRO has the experience and equipment to restore fire damaged salon quickly. Call us today!

Different Cleaning Methods that Help Restore Commercial Fire Damage in Affected Wilmington Salons

 When your beauty parlor is affected by a fire incident, you make losses that reach beyond the items damaged by the flames. Extended closure of the facility leads to loss of revenue or even customers. The central aspect of restoring commercial fire damage is cleaning. Choosing the right approach can help complete the process faster or save more items. As a professional in the fire restoration business, SERVPRO utilizes different cleaning techniques, including:

 Dry Cleaning

  • Cleaning
  • Foam Cleaning
  • Spray and Wipe
  • Abrasive Cleaning
  • Immersion Cleaning

 Cleaning a salon after a commercial fire damage incident in Wilmington may require more than one method. It might also require a progressive approach whereby you start with one method then progress to the next. For instance, since fires leave fine dry residue from smoke or ash, it is a good idea to start with dry cleaning before progressing to wet cleaning. Our SERVPRO technicians use feather dusters, dry cleaning sponges, and dusting cloths to remove particulate soiling and light debris.

Soot and other smoke residues adhere to surfaces such as ceilings and walls requiring extra effort to remove. Wet cleaning provides better results compared to dry cleaning because the saturation process helps loosen the soils. Our SERVPRO crews can use plain water during wet cleaning, but for better results, we also add detergent or other cleaning agents to help break down soils further. With this approach, we can help eliminate the need to repaint or apply other finishes to the walls and ceiling in your beauty parlor.

 Sometimes there is a need to clean surfaces or materials without saturating them massively. For example, if there is a patch of soiling on an upholstery item such as a seat, saturating the entire item only lengthens the cleaning process and might also introduce complications such as dyes running and shrinking due to wetness. Our SERVPRO technicians avoid such complications by using the “spray and wipe” approach, which helps regulate the amount of cleaning agent used. We also use foam cleaning, which applies minimal cleaning solution on the item even when we clean it entirely. We have specialized foam generation tools such as Tampico upholstery brush or pump sprayer, which delivers ready foam efficiently.

 A balanced cleaning process is beneficial to your business in many ways. Call SERVPRO of New Hanover at (910) 762-8180 to help eliminate all soiling from the fire, “Like it never even happened.”

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We Respond Quickly To Your Wilmington Water Removal Needs

11/3/2019 (Permalink)

Our equipment in the process of removing flooring in a laundry room with water damage on the floor We removed the flooring and dried the subfloor and other affected areas after water damage struck. We have the necessary equipment to help.

Extraction Equipment Used without Power to Wilmington Homes

Natural disasters and substantial water loss incidents can often have a destructive effect on active utilities, severing electricity and other vital services to your Wilmington home. To find a solution for the growing threat, our technicians must first address the standing water and saturation of affected surfaces and materials. We have numerous solutions for extraction in situations where a home does not have power.

Water removal for Wilmington homes is a critical element to the restoration process and the fastest pathway to drying all affected materials. Because we have such a broad array of drying and extraction tools, we have many options for every situation we encounter. Our crew chief and production manager can work on determining the best approach and equipment to use tailored to your specific home, the severity of the situation, and the location of the damage.

Because power loss is a situation that our SERVPRO team must always account for, we have several options for these conditions, including:

  •  Gas-Powered Extractors – When a single extraction device can suffice for the water damage present in your home, the use of our gas-powered trash pumps is a sound option. These machines can extract at a continuous, steady rate and do not require power from the residence to run. These units, if placed indoors, must have exceptional ventilation because of exhaust fumes. These machines also require priming the line to use, which is an added step that takes more time than using electric-powered options in our inventory.
  •  Portable Generators – Portable generators provide an immediate source of electricity to run multiple extractors, drying tools, and other equipment within a water-damaged home. Our SERVPRO team has a variety of sizes and strengths in generators, many of which are ready to roll out with our Green Fleet at the first sign of trouble.

Whether you have lost power or not, you can count on the expertise and evolving knowledge of our SERVPRO of New Hanover water restoration technicians to help whenever disasters strike. We have the quick response to make it “Like it never even happened.” Give us a call at (910) 762-8180.

See more about Wilmington.

We Work As Promptly As Possible In Wilmington To Restore Your Home

10/23/2019 (Permalink)

Our drying equipment working on the floor of a home that suffered water damage We offer water extraction and drying processes to mitigate water damage in your home.

How Long Should Drying Take for Wilmington Residences?

There is no guaranteed time limit or recovery timeline for any Wilmington home after a water loss incident, but that does not stop our professionals from working around the clock to get your restored home back to you quickly. Efficiency is as vital to our SERVPRO team, as is the customer satisfaction we focus on, so being able to address water losses with the full measure of our premier equipment and tools ensures that damaged rooms in your home get their necessary attention as soon as our team arrives.

As challenging as many might believe water removal in Wilmington homes to be, especially when homeowners are working alone to resolve these concerns, we have an extensive inventory of powerful extractors that can get the job done effectively. From our powerful truck-mount option capable of 300psi extraction to portable electric options like the light wands and sump pumps, we have the right tool for any sized disaster that we can face.

The length of time that a drying project takes after extraction completes varies from one residence to another, though we can say that we work to complete a majority of our drying tasks within 72 hours. This window of time ensures that we can avoid costlier and more challenging circumstances like mold growth that would require the expertise and skills of our remediation specialists. Allowing mold growth to occur can lead to potential health effects for members of your family exposed to the active colonization.

Also, many construction materials can begin to show severe warping and distortion within this time, especially if they had spent more extended periods exposed to standing water threats. Without quickly drying out water damaged areas like drywall, carpeting, hardwood flooring, and other fixtures like cabinets, our team might have to replace these structural elements and materials later once mitigation completes.

While no technicians, even our experienced SERVPRO of New Hanover team, can tell you exactly how long drying takes for your home, Rich and his crew can work to get the job done as promptly as possible. Give us a call whenever disasters strike at (910) 762-8180.

See more about Wilmington.

Learn How SERVPRO Handles Flood Damage In Wilmington Schools

10/11/2019 (Permalink)

Shelves of flood damage equipment being stored in a warehouse We have large inventories of water restoration equipment and sufficient personnel to operate that equipment.

Preparedness for Flooding Can Help Protect Wilmington Schools

Flooding is an unfortunate certainty for many Wilmington properties, and when schools become affected by these disasters, it can displace students and faculty. Emergency Ready Profiles (ERP) can help to provide real-time information to our restoration technicians and to those responsible for the school itself. The ERP helps to ensure that no time gets wasted on getting mitigation and restoration actions start immediately following flooding.

As challenging as flood damage in Wilmington schools can be for all parties involved, we have seen the value in having the right emergency information at our fingertips and the same benefit that this information can have for our customers in a crisis. Understanding what ERPs do specifically can help you to see why developing one with our SERVPRO professionals is worth your time and effort.

Minimize Interruption to Your Business

As is the case with all commercial work that we do from flood damage to fires, we want to get you back in business as quickly as we can. The development of an Emergency Ready Profile can help to delegate tasks and roles and designates SERVPRO as the restoration team responsible for mitigation and recovery after disasters. This readily accessible information prevents further loss by getting our team mobilizing right away.

No Cost to You

We want our customers, especially community staples responsible for the education of our children, to have the best possible care and restoration when disasters strike, and that is why this service comes at no cost. Wes and Justin work with customers to develop custom ERPs and show them how to use the app, access the information, and mobilize our team in a crisis.

Specific Facility Details

A beneficial aspect of the ready profile is the locations of vital areas such as shut off valves and contact information for both immediate uses by your staff and later use by our professionals.

We want our area schools back up and running as quickly as they can be, and that is why we encourage the creation of Emergency Ready Profiles with our SERVPRO of New Hanover team. Give us a call to learn more about this helpful service at (910) 762-8180.

Read more about Wilmington.

How SERVPRO Finishes DIY Fire Damage Cleanings Job in Wilmington

9/26/2019 (Permalink)

Burned pans on stove. Smoke and soot on wall. Protein fires may seem to be localized to the kitchen, but their pungent odor and soot spread throughout the house.

Wilmington Fire Damage Gets Cleaned Up for Good the Second Time Around

 Many, many DIY projects are great to do around your home, but one of them you should never do is clean up fire damage on your own. Sounds simple enough, see smoke, wipe it away. Burn something in a pan or the oven, not too much visible smoke residue to clean up, wipe the kitchen and done. 

 Moreover, then a pungent odor from the fire damage in your Wilmington home begins to grow. Worse, you can smell it in other areas of the house that were initially affected by the fire. That is when you should call in a professional restoration services company to eliminate residual smoke damage to your property.

 Why SERVPRO?

When you need follow-up after a DIY cleanup, it is vital to bring in a restoration services company that has both the training and equipment to neutralize smoke odors. They should eliminate cross-contamination of soot in the home. This company should also be able to clean the HVAC ductwork if necessary. 

Special Attention to Protein Fires

When proteins burn in a pan or within an oven, there often is not much in the way of visible dark smoke residue that you expect to see. The protein strands combust and turn into a fine mist that spreads over surfaces and has a powerful odor. However, it is nearly invisible and challenging to clean. SERVPRO technicians use professional-strength solutions to clean all surfaces, including walls and floors, to ensure no protein residues get left behind. 

 Odor Control is Vital

The scent left by a protein fire is not one that a wall plug-in air freshener has the power to remove. It has the potential to spread throughout the home. This smoke requires elimination by both cleaning and neutralizing airborne particles at the molecular level using equipment such as hydroxyl generators and thermal fogging to reach odors within porous objects.

SERVPRO of New Hanover at (910) 762-8180 arrives within an hour of your call to clean up and restore your property from fire damage. The certified technicians have access to advanced technology to return your home to its pre-fire condition. 

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Cleaning and Restoring Kure Beach Homes After a Fire

9/19/2019 (Permalink)

Rafters and framing of the inside of a home, with ceiling and beams severely charred and burned. Your fire damage in Kure Beach will need assistance, call SERVPRO.

Let us handle your fire damage in Kure Beach.

 We work hard to save our customers money through every phase of fire damage recovery in their Kure Beach home. While the restoration of your property might feel overwhelming at first, our practices and fast response to emergencies can often reduce out of pocket expenses, and can even reduce the costs of damage claims that many property owners file after a loss incident. The less costly a claim is, the less likely that your premium might increase substantially or at all. Our focus in helping you through this process begins with our efficient restoring and cleaning approaches.

 Especially following fire damage in Kure Beach properties, restoration and cleaning might not always feel possible. There is no denying that replacement or even resurfacing can cost more money in the long run than our restoration and recovery practices. Our SERVPRO professionals have the skills and experience to help in all of these areas when necessary, but often push for restoration above replacement or even resurfacing whenever possible. Not only does this inevitably save our customers money, but it can help jobs completed in a timelier fashion as well.

 Resurfacing

 Resurfacing is often a common element that our SERVPRO team must implement after a fire loss incident, but the degree that we use this practice is the way we can become the most cost-effective option. With combustion that can mar surfaces like walls and ceilings, repainting might be necessary. The same can be said for refinishing flooring. While these might not seem like overly costly tasks, restoration and cleaning practices can often eliminate these needs.

Replacement 

As a restoration team, our SERVPRO brand works to reduce the need for replacement and demolition as much as possible. We understand that substantial structural damage situations demand replacement and reinstallation, but when this outcome can be avoided, we can save our customers money and time.

 We have skilled technicians that can help our customers to overcome most any obstacle after a fire loss incident, including both reconstruction and resurfacing as needed. You can depend on the efficient response and expertise of our SERVPRO of New Hanover fire restoration specialists to make these loss effects “Like it never even happened.” Give us a call today at (910) 762-8180.

 To find out more Kure Beach, click here.

We Act Fast In Wilmington To Restore Your Home's Flood Damage

9/13/2019 (Permalink)

fans, dehumidifiers and equipment sitting on shelves in our warehouse We have large inventories of water restoration equipment to handle any size flood damage disaster.

Safely Protecting the Contents of Your Flooding Wilmington Home

In the wake of substantial disasters like hurricanes, your Wilmington home can become both structurally damaged and susceptible to hazardous flood effects. As much as you want to avoid these unfortunate circumstances, it is often safer to vacate the premises to stay safe and then work to restore and repair structural concerns when the storm passes. When flooding is seemingly inevitable, there are steps that homeowners can take to protect their belongings and reduce their loss. 

Hurricanes, tropical storms, and other severe weather events consistently present risks of flood damage to Wilmington homes. Content management is a significant division of our SERVPRO team, especially during flood disasters. Even with our advanced technology and tools, we are at the mercy of the severity of the water damage and how long these contents have remained exposed to the standing water. Your involvement ahead of the storm can help to save you from losses that have no set monetary values. These items might include keepsakes, heirlooms, and irreplaceable treasures.

As much as you want to save all of your possessions for what can feel like an inevitable loss, there are some practices you can employ before our professionals arrive after the storm has passed. Apart from the traditional approach to hurricane-proof a home, including boarding up windows and shutting off utilities, you can also round up the precious belongings of your home to protect them from what is coming as you get to a safe location.

You often have limited time to prepare your home for what flood damage could occur, so you have little time to waste in gathering up your possessions as well. Employ the entire family in helping to grab what belongings matter most, as these can be a source of comfort even amid the destructive power making landfall with higher category storm systems.

We are here with you when disasters strike, as our homes are in the same communities as you. We can be there quickly to help overcome the harmful flooding conditions in your home and to mitigate your losses. No matter what help you need, you can count on our SERVPRO of New Hanover restoration specialists to provide it. Give us a call today at (910) 762-8180.

See more about Wilmington.