Recent Posts

Wondering How to Have Water Removed From Your Wrightsville Beach Crawlspace?

4/6/2020 (Permalink)

crawlspace with concrete wall and wood rafters above When your crawlspace is affected by water damage, quick action can produce effective results. Contact SERVPRO for an assessment and water removal.

Here are a Few Proven Tips to Remediate Water Damage from SERVPRO New Hanover.

With the presence of groundwater, springs, precipitation runoff, and lingering effects from rising water levels throughout the region, your Wrightsville Beach crawlspace could have pooling water that should get addressed as promptly as possible. Unfortunately, many homeowners do not even realize when a problem persists in this area of their home, as it is not a place that gets checked often for potential concerns. If moisture and dampness persist in this area, it can allow for situations like mold growth to occur, so drying out this crawlspace is critical to protecting the entirety of your home.

Assess the Level of Water Damage

Identifying concerns with the crawlspace and understanding when you need water removal for your Wrightsville Beach property can be a challenge for a homeowner. Many homeowners simply cannot get underneath their property to assess damages or potential threats and have to wait until other signs present themselves before they recognize a problem exists. With flooding throughout the area, you can often get assured that even if your home itself did not fall victim to the rising water, that your crawlspace did. Our SERVPRO team can quickly assess the situation for what must happen and the severity of any damages that might exist.

Prevent the Formation of Mold Colonies

When acted upon quickly enough, our SERVPRO professionals can work to extract water from the crawlspace of your home and potentially prevent the formation of mold colonies. Naturally, existing mold spores only require a damp environment to seat and thrive and removing the moisture from this area of your home can keep colonies from forming if this problem has not already occurred.

Remove From Your Crawlspace

We can also offer services such as crawlspace encapsulation which can work to divert water away from this area of your property and continually protect all of the elements of your home with thick plastic sheeting.

Don’t Allow this Problem to Get Worse 

While there are many ways that your crawlspace can get affected by excess water, allowing this problem to persist can cause significant concerns for the structural integrity of your home. Give our SERVPRO of New Hanover rapid response team a call anytime at (910) 762-8180. 

Learn more about Wrightsville Beach.

Transforming Your Wilmington Facility to Provide Emergency Services?

3/24/2020 (Permalink)

closeup of bacteria over map of the world SERVPRO is certified in biohazard mitigation. Call us for an assessment of your building.

SERVPRO Can Help You Prepare

Difficult times call for extraordinary responses. When Wilmington needs additional beds for those suffering from severe cases of COVID-19, hotels and student housing can be converted. Ensuring proper cleaning for a pandemic response requires fast action by qualified individuals. 

Why reach out to SERVPRO for specialty cleaning services?

Biohazard Cleanup Certification  

SERVPRO managers and crews are trained and certified in biohazard mitigation, ready to use the skills and knowledge they already have to clean and disinfect spaces before, during, and after your facility’s repurposing to respond to the pandemic.

Containment Establishment Pros

SERVPRO frequently uses containment strategies when responding to disasters featuring airborne and surface contamination, molds, and human pathogens such as viruses. We help meet the demands of health officials for negative pressure air scrubbing and infectious debris resolution strategies with HEPA filter-fitted equipment to enhance air quality and prevent drift of microorganisms.  

Wrap-Around Cleaning After the Pandemic

When the need for additional beds in the community subsides, SERVPRO is right with you in restoring your facility to its original purpose. Deep cleaning, followed by disinfection, is the CDC’s best practice. We have access to disinfectants granted the EPA’s emerging viral pathogens claim. These antimicrobials meet the EPA’s criteria for use against SARS-CoV-2, the novel coronavirus that causes the disease COVID-19.


The pandemic response team at SERVPRO of New Hanover is highly-skilled and flexible in the management of infectious agents. Let us support as you meet a critical community need by calling (910) 762-8180.

We are Cleaning Experts

3/18/2020 (Permalink)

SERVPRO is Here to Help during this time of need

During this unprecedented time caused by the global pandemic of coronavirus, this is a reminder to our customers that we are specialists in cleaning services, and we adhere to the highest cleaning and sanitation standards.

Specialized Training

We are prepared to clean and disinfect your home or business, according to protocols set forth by the Centers for Disease Control and Prevention. We have years of experience in dealing with biological contaminants, and we will go beyond the scope of work that regular janitorial staff perform on a daily basis.

The CDC encourages cleaning of high-touch surfaces such as counters, tabletops, doorknobs, light switches, bathroom fixtures, toilets, phones, keyboards, tablets and tables. Other spaces mentioned in the CDC’s guidance for commercial spaces include:

  • Kitchen/Food Areas
  • Bathrooms
  • Schools/Classrooms
  • Offices
  • Retail Spaces
  • Water Fountains
  • Shelving/Racks
  • Sales Counters
  • Carpets and Rugs
  • Stair Handrails
  • Elevator Cars
  • Playground Equipment
  • Fitness Equipment

Specialized Products

The CDC recommends usage of a labeled hospital-grade disinfectant with claims against similar pathogens to the coronavirus. Multiple products in the SERVPRO product line carry the EPA-approved emerging pathogens claims. While there is currently no product tested against this particular strain of the coronavirus, we are following all guidelines as provided by the CDC and local authorities.

Call Today for a Proactive Cleaning

If your home or business needs deep cleaning services, call the experts today – SERVPRO of New Hanover, 910-762-8180

How SERVPRO Removes Fire Damage Odors in Wilmington

3/13/2020 (Permalink)

Fire damaged room. Smoke and soot on ceiling and wall Should fire damage your home, call SERVPRO. Our team knows how to remove the odors and restore your home.

Wilmington Fire Damage Solutions for Persistent Odors

When a fire eats its way through your Wilmington home, it does devour building materials and contents. Depending on the composition of the structural components or articles burned, the temperature, and the amount of oxygen available, the flames often can incompletely consume their fuel. The residues left behind contain liquids, vapors, tars, and tiny particles of the things burned but not destroyed. 

Lingering Particles Mean Long-term Odors

The tiny particles, at first airborne as solids in smoke, eventually coat the surfaces in your Wilmington residence, fire damage typically called soot. Trapped inside each soot particle, nearly impossible to see one by one, are malodorous chemical compounds. As we work to clear away fire debris and residues, the stench naturally reduces. Deep cleaning to dissolve and suspends the soot permits us to rinse or wipe away the particles, and their odors. Care must be taken not to drive soot more deeply into permeable materials as the particles are sharp-edged as well as smelly.

Oder Risks Depending on Types of Soot

Lighter, ashy soot produced by hot, high oxygen burning of paper and wood brushes, vacuums off surfaces. Dry chemical sponges offer an excellent option on ceiling and walls that are less durable. Because these materials burned more completely and cleaned up relatively quickly, odors are less of an issue for the SERVPRO team. 

Sticky, dark soot after electrical, plastic, fiber or low-oxygen smoldering fires need a cleanser with wetting agents or surfactants and more agitation to release. The chemical makeup of the cords, rubbers, and plastics, and synthetic fabrics plus the adhesive nature of the soot make odor control more evasive.  

Protein-based soot is the dehydrated residues of food, oils, and grease, hard to remove, and extremely pungent. Coating removal uses solvents abrasive tools, and the smell is tenacious. 

Odor Reducing and Eliminating Opportunities

SERVPRO deodorizing specialists have other possibilities available, and we work until your home sees the best results. We might use deodorant blocks or granules in hard to clean spots like HVAC systems to mask smells. Innovative technologies such as wet or thermal fogging, ozone machines, and hydroxyl generators pair with unpleasant odiferous particles and change their chemical composition. These actions at a molecular level neutralize the smell, rendering this kind of fire damage solved, “Like it never even happened.”

Have confidence that the professionals at SERVPRO of New Hanover pledge to make every effort to eliminate the lingering smell after fire damage. Contact (910) 762-8180 as soon as possible so we can get to work.

More about Wilmington

Did Flooding in Wilmington Damage Your Hardwood Floors?

3/5/2020 (Permalink)

Home area; hardwood flooring throughout Keep your hardwood floors beautiful, even after water damage. Call SERVPRO when your floors suffer water damage.

Flood Damage in Wilmington Hits the Floors Hard

 When flood damage flows into a home, even though SERVPRO emergency response teams arrive quickly, most of the water recedes. The problem is that it often has wicked into building materials and left contaminated debris on the floor. 

 Stormwater surges are frequently the root cause of flood damage in Wilmington properties. The biggest issue with this category of water is when it enters a property, while there is little to no standing water in the home, the contaminated debris is present on the floor area.

 Scoping and Moisture Extraction

Although the water in the home may not be readily visible, the SERVPRO techs use their moisture detection equipment to locate anywhere the floodwater went within the property. Common areas water winds up is behind baseboards, under cabinets, and in the subfloor.  

 Careful Cleaning

The techs test the debris to determine any contaminants that are present and sometimes use spray antimicrobial or antibacterial products to lessen the contagion factor during cleanup. The techs take safety precautions such as the use of air scrubbers to capture airborne water vapor molecules, wearing personal protective gear, and using respirators.

 Different Types of Flooring Have Differing Outcomes

 Water exposure can wreck a floor in a short period. 

  • Composite wood floorboards tend to fall apart quickly and are a complete loss. 
  • Vinyl laminate and glue-down carpet tend to loosen rapidly and, in many cases, have no restoration potential. 
  • Hardwood floorboards absorb moisture, but in many cases, through the specialized drying methods of SERVPRO, can get brought back to a preloss condition. 
  • Tile with a sealed grout often fares the best under these circumstances, and if the techs do not find water in the subfloor, they get dried in place and then treated with a biocide to disinfect the grout line and prevent any mold growth. 

 Choosing Drying Methods for the Best Outcome

Bringing down the ambient humidity is crucial for the home. SERVPRO technicians carefully set up drying equipment, including dehumidifiers. The drying phase gets carefully monitored to ensure preset drying goals get attained in the timeframe set. 

 SERVPRO of New Hanover at (910) 762-8180 reverses flood damage in homes through the use of their advanced equipment and cleaning technicians to make the loss to the house, "Like it never even happened."

 More about Wilmington.

Dishwasher Water Cleanup in a Wilmington Home

2/28/2020 (Permalink)

Leaking Dishwasher in a kitchen with white cabinets and tile floor Avoid a potential catastrophe caused by a leaking dishwasher. Call the professionals at SERVPRO, We are always available.

Our Experts at SERVPRO Know Exactly What to do for your Home’s Water Cleanup needs 

 Water leaks, whether they come from an appliance or pipes, can cause homeowners hundreds to even thousands of dollars in damages depending on the length and extent of exposure. In the United States alone, water leaks waste over 1 trillion gallons of water each year. This amount equals the water usage of Miami, Chicago, and Los Angeles put together. 

 If your Wilmington home requires water cleanup, the pros at SERVPRO are always available to restore your home to a preloss condition. These highly-trained technicians receive extensive education in fire, water, and mold damage mitigation and remediation to allow homeowners to minimize property loss and repair costs after disaster strikes. Your local SERVPRO works closely with both you and your insurance adjuster to make filing your water damage claim stress-free. 

Common Causes of Dishwasher Leaks

  • The base of the appliance is not level
  • A broken door or worn gasket
  • A defective dishwasher tub 
  • Using the wrong type of dishwashing soap
  • Damaged supply lines

 Water damage from any of these causes can affect everything from drywall, to paint, to floor tiles, to electrical wiring. Inspect and maintain the appliance regularly so that neither your warranty nor your claim is voided due to neglect. 

SERVPRO Dries Your Kitchen Fast

After technicians evaluate the extent of damage and measure moisture content with infrared imaging and penetrating and non-penetrating sensors and meters, they can get to work extracting moisture with a variety of tools. These can include mops, squeegees, and extraction wands, which are ideal for removing water from wall cavities and other hard-to-reach areas.

 If your kitchen tiles are saturated by water, ceramic tiles can generally be salvaged. Discolored grout can be cleaned with specialized EPA-registered cleaners and bleaching solutions. However, if the saturation has reached the subflooring, the affected area may require tile removal and replacement so that technicians can clean and dry the subfloor with air movers and dehumidifiers. 

 SERVPRO of New Hanover can leave your home looking, "Like it never even happened." Call (910) 762-8180 for disaster mitigation that you can count on any time of the day or night.

 Learn more about Wilmington.

What is the Best Way to Clean Fire Damaged Clothing and Toys in Wilmington?

2/13/2020 (Permalink)

Ceiling of a room with rafters exposed and soot covering framing and walls Smoke and soot can permeate fabrics. SERVPRO has the cleaners to remove the smoke and leave your home smelling fresh.

Cleaning Challenges After Fire Damage in Wilmington: Clothing and Toys

 When sorting through items damaged after a fire in Wilmington, a couple of categories cause more concern than others. The clothing you and your loved one’s wear could expose you to the potential of toxic substances potentially absorbed through contact. The toys your children treasure need not only to pass the skin contact test, but they also risk the possibility of being chewed or sucked, requiring a whole higher level of clean. 

 Preliminary Sorting

 Replacing an entire wardrobe for every occupant after fire damage in your Wilmington home is expensive and disruptive. With everything you need to accomplish during the aftermath, our ability to clean and restore most of your clothing is crucial. Initially, we need your help to prioritize the contents of your dressers and closets:

 (1) The clothing you and your family need immediately

(2) The clothing we can take longer to process

(3) The clothing that serves a seasonal or limited purpose

 We keep a detailed inventory of all clothing, including conditions and evolving plans for restoring or discarding.

 Cleaning and Deodorizing Clothing

 Many clothing articles are made solely or partially of synthetic fibers, permitting the bonding of smoke particles and odor molecules with the fabrics unless we move quickly. A brief run-down of the steps and techniques SERVPRO uses helps clarify the process.

  •  Because metal hangers can oxidize due to smoke residues, staining clothing, we immediately remove clothing and discard the hangers.
  •  Use techniques like brushing and directing compressed air to remove loose particles and accelerate the evaporation of odor molecules.
  •  Check labels to determine the appropriate cleaning method -- laundering or dry cleaning.
  •  Treat persistent odors that linger after cleaning with Solvent-based odor counteractants and Thermal fogging 

 Restoring Toys 

 It is vital that SERVPRO technicians clean and sanitizes playthings thoroughly before returning them to your children. No matter how much your young ones love the toys, if we cannot eradicate the smoke residues and fumes, the objects must be discarded. Drycleaning solvents are ineffective on soft items like stuffed animals. Fumes from the solvents can linger.

 SERVPRO of New Hanover has skilled employees who follow the restoration industry’s best practices when cleaning structures and contents. Give us a call at (910) 762-8180 to discuss your restoration options.

 More about Wilmington.

The Science Behind Permeance and Water Damage in Wilmington

2/6/2020 (Permalink)

SERVPRO drying equipment working in hallway of home. When this home experienced water damage, we were there to remove the water. SERVPRO is always on call.

How Permeance Affects the Level of Water Damage Your Wilmington Home Might Experience

 How much water enters any given material inside of a Wilmington residence reveals its permeance. The lower the number, the less moisture enters the material. The number or permeance for waterproof materials cannot be greater than ‘1,’ which means no more than one grain of water enters the material in an hour for every square foot.

When a residence in Wilmington sustains water damage, we look at the materials inside the house. Not all building materials dry the same because their permeance varies. Sometimes, like with brick, permeance can vary significantly among subtypes of the same material. One difficulty with waterproof materials is that when submerged, minute amounts of water seep inside. Even glass cannot prevent water from invading your home if the seals around the edges fail. As a liquid, water spreads out to fit any container you place it in, and as a vapor, it can migrate anywhere.

Brick, for instance, has a varying rate of permeance depending on its specific composition. Lower numbers of permeance also mean that drying takes longer, not shorter, periods. The ability of water to pass through the material is why this occurs.

Vapor barriers are waterproof or water-resistant materials that can keep drying times lengthy. When these barriers block moisture in and keep it from passing to the exterior of the material, water can slowly damage the interior of the material as the exterior dries. When possible, we use heat to increase the rate that moisture moves toward the exterior and enters the air. Other situations require our building department to help with deconstructing the area so we can gain access to dampened areas.

Hygroscopic materials have much higher permeance numbers and let water pass through their surfaces quickly. They also dry much faster. The water damage seen with this varies greatly. Fabrics can become water stained but otherwise dry undamaged. Drywall, gypsum, and plywood disintegrate after a short period and often need replacing. Wood can warp and crack from either being too wet or from over-drying.

SERVPRO of New Hanover’s technicians understand the permeance factor of different materials and how to obtain the drying results necessary to reduce the effects of water damage. Call (910) 762-8180 for efficient drying and mitigation of water damage in your Wrightsville Beach, Castle Hayne, or Kure Beach residence.

More about Wilmington.

Why SERVPRO Recommends Homeowners Take Steps to Prevent Water Damage in Their Wilmington Residence

2/3/2020 (Permalink)

SERVPRO equipment in a hallway and a living room on hardwood floor. When it comes to water damage in your Wilmington home, SERVPRO will get you taken care of.

Let SERVPRO help prepare and take the steps for your Wilmington water damage.

 There are many things that homeowners in Wilmington can do to protect their investment from the effects of water, fire, and storms. Unfortunately, not every event can be planned for, and when this happens SERVPRO is ready to help out with getting things back to normal. When it comes to water, this everyday substance can cause serious deterioration to your sturdy home.

 This is why SERVPRO recommends homeowners in Wilmington check for water damage periodically. Signs to look for include musty odors, bubbling paint or wallpapers on walls, soft spots in floors, warped floorboards, mold and mildew, and a damp feel in the air. Calling SERVPRO for mitigation keeps such issues from worsening. Allowing these conditions to continue unabated only results in more devastation and higher restoration costs in the future.

 Preventing water damage from becoming worse also protects the belongings inside your residence, those items that make your house a home for your family. Many of these items fall into the category of one-of-a-kind and irreplaceable. Memories of loved ones might remain but losing a piece of them when something they gave you can feel like losing them again. Restoring your home’s humidity levels to normal can help prevent Grandma’s handmade lace from developing spots and a musty odor.

 Warped floorboards also show up when humidity levels are high, but within the floor. Forgetting to finish with a well-wrung out mop or using an overly saturated mop, wood floors can swell and become damaged. We can get these dry again for you. Tile floors can have similar problems when grout or other adhesives disintegrate and let tiles work their way loose. Our building services department knows how to restore these perfectly, making it just “Like it never even happened.”

 Some paints on cabinets flake away when they lose their stick because of changes in the surface they cover. Excess water in the air can cause this to happen. Other paints, especially oil-based ones, bubble up when water vapour levels increase. Cabinets might cost more to refinish than to replace, depending on the materials used. We can help you decide on the most cost-effective approach. Walls can have the same problem, or for those with wallpaper, end up in tatters. We can solve this, also.

 SERVPRO of New Hanover wants to work with you as your partner in preventing and mitigating water damage, and restoring your home where needed. We use diagnostic tools to locate the sources of excess moisture and water so future problems become less likely to occur. Call us at (910) 762-8180 for assistance with your Castle Hayne, Wrightsville Beach, or Wilmington residence.

To find out more about Wilmington, click here.

What is the Best Way to Clean Fired Damaged Fabrics in Wilmington?

1/20/2020 (Permalink)

Fire damaged garage.  SERVPRO van in driveway. Our Green Fleet is standing by to restore your fire damage. Call us today!

Fire Damage Restoration in Wilmington Often Requires Restorers to Clean Fabrics

Any time something burns inside a building, including your Wilmington townhome, the smoke created by the blaze can spread throughout your entire structure. Smoke rises with the heat and then attaches to cooler surfaces and possibly causes extensive fire damage. Once gases from the burn touch other surfaces in your home, they can leave behind soils and soot residues when the partially combusted particles return to their solid-state.

Smoke can travel through every room inside your townhome complex and cause issues inside your unit. Many fire damage projects in Wilmington require a large amount of cleaning and soot removal efforts during the restoration process. Since blazes put off different types of smoke based on what they burn, our SERVPRO technicians can utilize a variety of methods to clean every surface inside your dwelling. When we first arrive at your residence, one of the first steps we take is to test clean any of your building materials and contents that got negatively affected. Before beginning any restoration procedures, we figure out what we can save with cleaning and which soot removal techniques work best for each item.

During some situations, items inside your home like your carpets or upholstered furniture can get negatively affected by soot residues and soils. When cleaning residues from fabrics, our SERVPRO technicians can utilize a variety of methods based on the types of soot present. For example, carpet inside your home can often be restored through cleaning because heat rises during a fire. In some cases, though, the carpets can collect the fallout of burnt smoke particles from the air.

When cleaning carpets, we first start by dry vacuuming the affected area. Vacuums equipped with high-efficiency particulate air or HEPA filters can be useful when removing light soot residues from fabrics. If the soot residues have soaked deeper into your carpet, we can clean your carpets with detergents and deodorizers.

If any of your upholstered items in your home, such as your couch or recliner chair, get damaged, we can often remove the residues with dry cleaning methods. Dry sponges or vacuuming can also get soils from upholstered furniture if the soot is only on the surface. In some scenarios, soot residues can cause your furniture to stain. When this occurs, we can clean the items with a one percent chlorine bleach cleaning solution to remove the staining.

If you ever notice soot residues or soils present inside your townhome after something burns, call SERVPRO of New Hanover at (910) 762-8180 24/7. We're Faster To Any Size Disaster.

More about Wilmington.