Recent Posts

We Respond Quickly To Your Wilmington Water Removal Needs

1/15/2022 (Permalink)

Our equipment in the process of removing flooring in a laundry room with water damage on the floor We removed the flooring and dried the subfloor and other affected areas after water damage struck. We have the necessary equipment to help.

Extraction Equipment Used without Power to Wilmington Homes

Natural disasters and substantial water loss incidents can often have a destructive effect on active utilities, severing electricity and other vital services to your Wilmington home. To find a solution for the growing threat, our technicians must first address the standing water and saturation of affected surfaces and materials. We have numerous solutions for extraction in situations where a home does not have power.

Water removal for Wilmington homes is a critical element to the restoration process and the fastest pathway to drying all affected materials. Because we have such a broad array of drying and extraction tools, we have many options for every situation we encounter. Our crew chief and production manager can work on determining the best approach and equipment to use tailored to your specific home, the severity of the situation, and the location of the damage.

Because power loss is a situation that our SERVPRO team must always account for, we have several options for these conditions, including:

  •  Gas-Powered Extractors – When a single extraction device can suffice for the water damage present in your home, the use of our gas-powered trash pumps is a sound option. These machines can extract at a continuous, steady rate and do not require power from the residence to run. These units, if placed indoors, must have exceptional ventilation because of exhaust fumes. These machines also require priming the line to use, which is an added step that takes more time than using electric-powered options in our inventory.
  •  Portable Generators – Portable generators provide an immediate source of electricity to run multiple extractors, drying tools, and other equipment within a water-damaged home. Our SERVPRO team has a variety of sizes and strengths in generators, many of which are ready to roll out with our Green Fleet at the first sign of trouble.

Whether you have lost power or not, you can count on the expertise and evolving knowledge of our SERVPRO of New Hanover water restoration technicians to help whenever disasters strike. We have the quick response to make it “Like it never even happened.” Give us a call at (910) 762-8180.

See more about Wilmington.

Flood Damage Remediation Can Be Easy in Your Wilmington Home

1/7/2022 (Permalink)

flooded roadway Flood damage can take over a whole neighborhood within hours. Contact SERVPRO today for all remediation needs.

Making The Right Decisions When Dealing With Flood Damage In Wilmington

After experiencing a flood on your Wilmington property for the first time, a few things become quite clear. You have to make decisions fast and know whom to turn to for help. The longer you leave water sitting in your home, the harder time you have restoring the affected area.

The first thought on any homeowners mind after a flood is and should be, to get everyone involved in the event to safety. Once you tackle the immediate danger when dealing with flood damage in your Wilmington area home, you should shift your thoughts to contacting a licensed professional for help returning to your home after waters subside. Never enter your home after an emergency without a professional at your side.

Since emergencies never occur when we expect them to, it never hurts to become familiar with your local restoration experts beforehand. Locate a technician with proper Institute of Inspection, Cleaning and Restoration Certification (IICRC) in your area and make sure that they handle the type of restoration you consider your most significant threat. At SERVPRO, we handle a variety of emergencies, specializing in flood, storm, and mold-related issues.

You need to make sure that the company you pick has the right equipment, personnel, and resources available when you need them. SERVPRO has an entire staff and emergency response teams available at a moments notice, 24-hours a day, 7-days a week, 365-days a year. Whether you suffer from flooding in your basement, laundry room, bathroom, or the entire structure, we can help.

Have questions and need answers? SERVPRO can give you the help you need. We answer questions about insurance, safety, planning, and all of our quality home restoration services, every day. It is essential as homeowners to learn everything you can and make informed decisions that fit your specific situation. Every concern you address at the beginning of your restoration allows us to build trust and provide excellent service.

SERVPRO of New Hanover is proud to provide quality restoration services throughout Leland, Wilmington, and Elizabethtown. Call to learn more about a specific problem or to start your flood damage restoration, today. We look forward to helping neighbors in our local community protect their investments.

Click here to see more about Wilmington.

Movie Theater Features Water Damage in Wilmington

12/6/2021 (Permalink)

movie theater concession area Keep your concession stands operational after a water damage event with a quick call to SERVPRO and their fast response to your emergency.

SERVPRO Technicians Efficiently Remediate Your Water Damage in Order to Minimize Any Downtime

Concession areas have many plumbing and drain points that threaten the rest of a Wilmington entertainment venue with damaging water leaks. Appliances and plumbing lines are all potential sources of anything from slow leaks to outright breaks that send large amounts of water throughout the space. Our full-service restoration company offers the skilled technicians and tools necessary to return your business to normal.
 
A leak in the water line to an ice maker in one of the secondary concession stands of your multi-screen theater soaked the wall behind the food prep area and the carpeting in front and into the theater. One of our experienced project managers assessed the circumstances and developed a plan to remove the water and handle the commercial water damage in Wilmington to building materials with minimal disturbance to your employees and theatergoers.
 
Drying the carpeting in place is preferable as the multiplex has carpeting in almost all areas and removing only the wet section would be difficult. The SERVPRO crew uses high-efficiency water extractors to suction out the moisture, adding a weighted wand to ensure that the padding also dries thoroughly. If the padding remains wet, the carpet reabsorbs that moisture and is at risk of mold growth and delamination.
 
Our crew also evaluates the wall area where the water line leak. Probes and scanners that measure and locate the moisture in structures help us find any residual moisture, including pockets of standing water trapped behind the drywall. If necessary, we cut out a section or drill strategic holes to release the water or give us access so we can use the extractor wand to pull moisture out of the areas. SERVPRO arranges for repairs or replacements to the damaged piping to avoid future problems. At every point in the recovery, we focus on restoration and on permitting routine business activity to continue.
 
Post-water removal the SERVPRO team positions air movers and dehumidifiers to complete the drying. Technicians continue to monitor the moisture levels in the structures and to check to make sure the carpeting and padding are drying, not wicking moisture from any additional water source. Throughout the restoration process, we inspect for any microbial growth, sanitizing areas affected with professional antimicrobial products to inhibit any unwanted mold or mildew development.
 
When water damage arises in any area of your business, contact SERVPRO of New Hanover at (910) 762-8180. Fast action is essential when water saturates walls, floors, and carpeting, and we have the skills and the equipment to restore your property quickly.

For more information about the City of Wilmington, North Carolina visit:  https://www.wilmingtonnc.gov/

New Hanover Residents: Follow These Mold Safety Tips If You Suspect Mold

12/6/2021 (Permalink)

Close up of mold on wall. Be careful! Without proper training, you could be spreading mold throughout your home by trying to clean yourself. Call SERVPRO.

If you see visible mold, do not disturb it. You can inadvertently spread the mold infestation throughout your home. When mold is disturbed, the mold can release microscopic mold spores which become airborne and can circulate inside yourhome. 

What to Do:

  • Stay out of affected areas.
  • Turn off the HVAC system and fans.
  • Contact SERVPRO of New Hanover for mold remediation services.

What Not to Do:

  • Don't touch or disturb the mold.
  • Don't blow air across any surfaces with visible or suspected mold growth.
  • Don't attempt to dry the area yourself. 
  • Don't spray bleach or other disinfectants on the mold.

About Our Mold Remediation Services

SERVPRO of New Hanover specializes in mold cleanup and restoration, in fact, it's a cornerstone of our business. Our crews are highly trained restoration professionals that use specialized equipment and techniques to properly remediate your mold problem quickly and safely.

If You See Signs of Mold, Call Us Today - (910) 762-8180 

How Items are Salvaged From Fire Damage

12/6/2021 (Permalink)

Painting on wall SERVPRO can help restore Fine Art that is damaged in a Fire

Certified SERVPRO Technicians Can Evaluate What Items Can Be Restored and What Needs to be Replaced

When a fire strikes, it is often far more than just the burned out region that suffers damage in a home. Fires create debris, smoke, ash, and end up touching almost every part of a house and even sometimes neighboring properties. Damage can sometimes be merely cosmetic, requiring little more than a little cleaning, however, more often than not heavy equipment must be brought in to truly rid a property of all traces of the fire.
 
Windows, Mirrors, and Smooth Surfaces
 
Smooth surfaces such as windows and mirrors are often one of the easiest types of Wrightsville Beach fire damage to clean up. Typically, only one side of a window will need cleaning, and this can be accomplished with simple mops, soap and water, and sanitizing materials. One should always be careful to shield the eyes, nose, and mouth when cleaning soot off, however, as it may be harmful to the body if it enters any of those regions.
 
Electronics
 
Electronics are often a loss in a fire, unfortunately. Soot and ash can work their way into the internals of electronics, and it is difficult if not impossible to clean out the internals of most electric devices. If a device is not initially working, there is often little chance it can be recovered, although SERVPRO teams will always evaluate what can be done.

Smoke Damage
 
Smoke odors can often remain in a home long after a fire has been otherwise cleaned up, serving as a constant reminder of past damage. To prevent this, heavy industrial deodorization equipment must be used. These machines, typically ULV or thermal foggers, can clear an entire room at a time of embedded smoke particles and smell.
 
Fine Art
 
Another common concern homeowners have is for their fine art and paintings. It is difficult to clean smoke and soot from a painting without damaging the valuable art lying underneath, and such work typically requires the careful hand of a specialized conservator or art restorer. SERVPRO contracts a number of qualified individuals for this purpose, and you should typically be able to fully restore art that has not been burned.
 
SERVPRO of New Hanover is a locally owned and run company that employs trained and competent cleanup crews to help homeowners with any disaster that comes their way. If you require the services of a professional cleanup and restoration company, please don't hesitate to contact us at (910) 762-8180 for 24/7 service and advice.

How Salt Water Flooding Damages Wrightsville Beach Homes

11/25/2021 (Permalink)

Ocean waves crashing on pier Ocean storm surges create more damage to homes due to the corrosive nature of salt. Call SERVPRO to remediate your salt water damage.

Salt Water Complicates Remediation of Wrightsville Beach Flood Damage 

Spread along several miles of Atlantic coastline, Wrightsville Beach can be directly in the path of seasonal tropical severe weather patterns, including hurricanes. The potential of adding a storm surge to the other water threatening your home ramps up the expected intensity of the damage significantly. Using professional flooding mitigation and remediation company is even more essential when saltwater floods your home’s structure and contents. 

Proximity to one of the world’s most massive oceans escalates the probability of flood damage in Wrightsville Beach. When a severe storm system moves over the sea, it pulls water up, increasing the amount of moisture available to fall back to earth as rain. At the same time, the strong winds and tides create a protracted and sometimes violent wash of seawater onto land, otherwise known as a storm surge. 

The rain falling is saltier than usual, somewhat like the storm surge, adding the minerals to the other contaminants accelerating the flooding and harm done to homes in the storm area. Our SERVPRO crews understand how harsh and corrosive saltwater can be to structural components. Special steps beyond mere water removal and structural drying must follow to ensure that building materials do not suffer long-term damage. 

Wood or wood byproducts compose many structural components. The cellular structures of wood hold together because of a glue-like substance called lignin. Saltwater accelerated the breakdown of lignin, a process called delignification. As the lignin leaches out, the affected materials begin to weaken and eventually collapse. The fuzzy residues that look like mold seen on seaside weather wood are the lignin forced out of the solid material by the salty fluid. Saltwater also corrodes cement, bricks, and mortar. 

To limit the current and future damage caused by salt storm surge and saline-full rain SERVPRO technicians flush the damaged materials with freshwater before removal and structural drying. We contain and dispose of the contaminated floodwaters per local regulations.

SERVPRO of New Hanover is ready to respond to the specialized needs of coastal residences threatened with severe storms and consequent saltwater flooding. Call on us at (910) 762-8180 for professional help during a stressful time. 

More about Wrightsville Beach.

We Have The Experts In Kure Beach To Handle Your Water Damage Mitigation and Restoration

11/17/2021 (Permalink)

Carpet pulled back on stairs Ocean water at the beach is fine, but when leaking water develops inside your home, it needs immediate action in order to prevent the spread of damage

How Humidity Causes Water Damage in Kure Beach

Most people grow up in Kure Beach considering humidity to be just a factor of life. It makes warm days hot, helps the plants grow, and sometimes makes it tough to drive. What most people never consider is how high levels of relative humidity can cause water damage to their homes and belongings. While it can be hard to stop the slow progression of damage caused by humidity to some outdoor objects like gates and fences, you should be much more wary of how moisture in the air can affect appliances inside your home.

How Humidity Causes Damage

Some of the most common water damage in Kure Beach comes from humidity in the form of damage over time to certain materials and surfaces that may be vulnerable to its effects. Metals such as iron, steel, and copper can start to oxidize when exposed to water. While most objects are built to withstand some amount of rusting on their surfaces, excess humidity can cause oxidation that may permanently damage your home. Additionally, high levels of relative humidity can cause warping or mold growth on wood and fabric materials inside the home that were never designed to be in contact with substantial amounts of water.

How to Stop and Reverse Damages

Stopping damage to your home that may result from humidity mostly involves patching up any leaks or holes in the building exterior and keeping windows and doors closed whenever possible. When you keep your home mostly sealed off from the outside, this allows your HVAC system to regulate the climate effectively and keep moisture levels within safe parameters. If your home still feels humid after making some minor adjustments, consider buying a commercially available dehumidifier for the rooms most affected.

Reversing most long-term effects of humidity requires the help of a professional water damage restoration company like SERVPRO. We apply a variety of professional treatments to your home and belongings to remove the existing damage and reverse the area’s appearance to make it look “Like it never even happened.” Remember, though – not every small patch of rust requires professional care (but you should always call us for even the smallest mold problem).

SERVPRO of New Hanover is a local expert in damage mitigation and restoration with time-tested treatments developed over years of testing and experience. Call us at (910) 762-8180.

See more about Kure Beach.

We Are Available 24/7 To Restore Your Wrightsville Beach Home

11/3/2021 (Permalink)

Green equipment stored on shelves in warehouse SERVPRO is ready to serve the community with large inventories of water restoration equipment and sufficient personnel to operate that equipment.

Why SERVPRO Is The Best Choice To Remediate Wrightsville Beach Flood Damage 

Wrightsville Beach is a beautiful place for life on the water. That same oceanside location also makes it vulnerable to flooding from even minor storms. When that happens, homeowners need a fast response to dry and clean their residence to prevent permanent damage and high restoration costs. 

So why choose SERVPRO for flood damage in your Wrightsville Beach home? Our office maintains a 24/7 service, including all major holidays, to help return your home to its pre-flood condition as quickly as possible. 

The best method for eliminating or reducing flood damage risk is to remove as much water as possible. That means getting in immediately with pumps and extractors. Removal stops everything in the home from absorbing more water, which means that our restoration team can preserve more structural property like drywall panels and wood trim. It also helps team members restore more personal property like bookcases, dressers, and other wood furniture. 

Getting rid of the standing water is not always enough, however. SERVPRO restoration technicians need to quickly dry everything to prevent the water already absorbed from causing permanent damage. That means drying every affected surface in a careful manner that increases natural evaporation while also preventing exposed wood from cracking and splitting due to the absorbed water. 

Not everything can be dried and preserved though. Floodwater contains outside contaminants like dirt, fertilizers, and other chemicals used in lawn care. It can also carry waste from backed-up sewers if the flood damage overwhelmed them. Because of that, our teams cannot guarantee the cleanliness of rugs and carpets. After removing the water to make moving them easier, team members dispose of them immediately. 

As team members perform these tasks, others work to make the air inside the home more comfortable. High humidity leaves many residents sticky and otherwise uncomfortable. Air saturated with moisture also puts a home at continued risk for furniture damage and can even lead to mold spores expanding and growing through the structure. 

After drying everything to its proper state, technicians clean them using an extensive product inventory. That includes a mild cleaner for drywall and wood paneling to powerful anti-fungal agents on surfaces in the bathrooms and kitchen. 

For SERVPRO of New Hanover, this is how we support our community and surrounding areas like Castle Hayne, Kure Beach, and Wilmington. If you need help after a storm floods your home, call (910) 762-8180 today. We are here for you. 

See more about Wrightsville Beach

Help Avoiding Fire Damage in Your Wrightsville Beach Home

10/24/2021 (Permalink)

Overloaded outlet strip Be careful not to overload outlets in your home. Keep an eye out for damaged wiring that could start a fire. If you have a fire, call SERVPRO.

SERVPRO Technicians can Assess Your Home for Possible Preventable Damage from a Fire

You may find it surprising, but a variety of house fires continues to affect homeowners on a regular basis. Fire-related losses soar as many of you attempt self-repairs trying to limit the costs associated with fire, or simply do not want to report smaller fires that would raise your insurance rates.
 
The majority of fire damage reported throughout the Wrightsville Beach area includes fire-related losses caused by preventable incidents. Paying more attention, learning to use products safely, or having a qualified professional inspect your home for possible hazards can teach you how to avoid causing fires in your home.
 
One of the leading causes of house fires is faulty electrical wiring. As we put more emphasis on electronics as a society, these types of fires become more common. Frayed cords, cracked or broken connectors and even outlets can lead to a fire. It is important to keep an eye out for any damage that might pose risks to you and your family.
 
Always avoid covering electrical cords with flammable items, be aware of each socket’s capacity to avoid overloading circuits and learn the difference between surge protectors and regular power strips. While both allow you to install multiple devices, only surge protectors can help you avoid damage caused by electrical shorts or spikes.
 
When SERVPRO technicians inspect your property, we check everything. We have several years of experience providing homeowners with solutions that fit their unique situation. Whether you need professional technicians to help recover from a recent fire or want help eliminating possible hazards, we can provide you with an answer.
 
Having your home inspected by an IICRC certified professional, like those offered at SERVPRO, can help you avoid problems plaguing your home. We can help you locate problems, make repairs, and protect your home against possible issues before things get out of hand. When emergencies occur, our advanced equipment and a variety of resources lend you the assistance you need to return everything to normal as quickly as possible.
 
SERVPRO of New Hanover has qualified technicians available 24-hours a day to assist you, call today. (910) 762-8180

For more information regarding Wrightsville Beach, click here

Last Minute Preparation for Hurricane Damage to Your New Hanover Property

10/19/2021 (Permalink)

Hurricane radar graphic Wilmington and New Hanover Area Residents Are Advised to always be prepared for possible Hurricanes.

While many in the New Hanover area have already planned and prepared for potential looming and growing hurricanes approaching the coastline, many homeowners wonder what more they can do to protect their properties and to reduce potential restoration costs once a severe system passes through. Here are some things that you can still do to limit the damage that your home can sustain from a storm.

To fortify your New Hanover home from a Hurricane is to reinforce weak areas as best as you can. If you have resided in the coastal areas for many years now, you are likely already familiar with boarding up your windows if you do not have accordion shutters and similar approaches to prevent the conditions from getting worse while your house weathers the impending hurricane.

Another thing that you should consider as you set to face a Hurricane in the Wilmington area is that the “next” storm could be one of the worst storms that the area has seen for a long time. Tropical storms and severe weather systems might not be newsworthy through the average hurricane season; the Carolina coast government agencies are mandating that residents evacuate coastal counties in preparation for destructive forces. Seek a safe place to wait out the effects of the storm for you and your loved ones. Personal safety is of paramount importance.

Our SERVPRO team of professionals can help you to overcome any of the damages that your home might sustain during a severe event, and our emergency response team is available 24/7 to respond to the situation. As you return to your home when the situation is safer, our team of dedicated professionals can help you to assess the full scope of this damage and mitigate the situation from getting worse. This means pumping out standing water, moving and trying to preserve furnishings and possessions, drying out with dehumidification, and sanitizing your home.

While you cannot avoid in many cases the kind of destructive damages that a hurricane can produce in the area, you can rest assured that the right measures can get taken after the storm passes to clean up the mess and restore your property. Give our experienced SERVPRO of New Hanover emergency response team a call anytime at (910) 762-8180.