Recent Posts

How Does the Presence of Contaminants Change Water Extraction Procedures in Wilmington?

9/10/2021 (Permalink)

SERVPRO drying equipment in water damaged room Remember when dealing with water loss events that not all water is clean. Take precautions to protect yourself from contaminated water.

SERVPRO Immediately Assesses the Category of Water Needing Removal in Wilmington and Keeps Everyone Safe with Appropriate Contamination Emergency Service Procedures 

Although severe damage to structural components can occur with relatively clean water, the presence of infectious waste, minerals, or chemicals fuels Wilmington's immediate removal plan's urgency. A contaminated water crisis can expose your family and our technicians to:

Sewage, containing human pathogens including bacteria and viruses

  • Biohazards previously used as building materials such as asbestos and lead, now disturbed during the water loss
  • Chemicals from spilled household products or where wet cartons or other containers leach out dangerous substances

What Are Safety Hazard Control Steps During Contaminated Water Removal?

Tainted water removal in Wilmington requires highly trained and appropriately equipped technicians. Our crew members don personal protective equipment (PPE), including boots, full-body suits, rubber gloves, respirators equipped with P100/organic vapor cartridges, and eye protection. We broadcast-spray Environmental Protection Agency (EPA)-registered disinfectants in the affected spaces to reduce the pathogen load before extraction. After evaluating whether contaminants could move into other areas of your home, we might construct containment chambers of 1.6 mil polyethylene and conduit, sealed through the negative pressure of air scrubbers that force airborne contaminants through HEPA filters. 

How Is My Insurance Company Involved During Contaminated Water Removal?

SERVPRO consults with your insurance carrier frequently during contaminated water removal, keeping you informed. Because of the possibility of porous contents and structures being damaged beyond repair due to the contamination, we follow local, state, and federal laws, regulations, and rules when determining if some materials must be removed and discarded. Transparent communication with the adjuster about the contamination level is critical to establishing coverage for your claims under your insurance contract.

The crews at SERVPRO of New Hanover have the experience you need for a successful contaminated water removal outcome. Call for a consultation at (910) 762-8180 after the first signs of water damage.

More about Wilmington.

Protecting Your Wilmington Home from Flood Damage

9/9/2021 (Permalink)

Roof in disarray Inspecting your roof regularly can protect your home from flood damage.

Steps to preventing flood damage

Severe storms, heavy rains, and flooding in Wilmington can cause costly water damage to your home and the loss of your valuable possessions. There are steps you can take to protect your home from flood damage. It is helpful to know some things you can do to take extra care of your home, especially if you live in a flood prone area.

The first step to protect your Wilmington home from torrential rains and flood damage is to inspect your roof. A roof which is leaky can cause much more damage to your home than water stains on the ceiling. Roof leaks keep insulation in the attic wet, leading to mold and rot.

As flood damage remediation specialists, our SERVPRO technicians can help you clean and repair damages from flooding, whether it is a leaky roof or another problem.

You should also have an inventory of your personal belongings, backed up with video, photos, or both. Something such as this kept in a watertight container, or secure location is invaluable during the aftermath of storm and flood damage. Scanning documents is also a good way to keep copies of all necessary records. Doing so helps you get the right insurance claim should you need it.

Keep your downspouts and gutters clean and repair any leaks in your gutters right away. Regularly inspect them to ensure they are draining properly.

You also want to make sure the ground on your property slopes away from your home to help keep your basement dry. Having a sump pump installed can also remove ground water that seeps inside.

Rising water can cause sewage to back up into your home through the drain pipe in an area which is flood prone. It damages your home and can be a health hazard. To prevent this, a backflow valve can be installed.

HVAC equipment should also be installed above a level which the water could reach in a flood prone area. If it cannot be elevated, think about putting it on a masonry or concrete block wall.

When a flood disaster happens in your area, and your home is affected, our SERVPRO staff is ready to take care of you. Our industrial tools such as truck-mounted pumps, fans and dehumidifiers can get your home dried back out. We can assess all the damages when we first arrive and determine what is salvageable.

SERVPRO of New Hanover works fast once you alert us there is a flood emergency at your home. Residents of Wrightsville Beach, Wilmington, and Castle Hayne just need to reach out to us at (910) 762-8180.

For more information about the city of Wilmington, visit

How Does a Home Recover from Fire, Odor, and Smoke Damage?

9/1/2021 (Permalink)

SERVPRO green hydroxyl generator SERVPRO technicians deploy advanced equipment like this hydroxyl generator to mitigate fire, smoke, and odor damages in Wilmington area properties

SERVPRO Is a Nationally Recognized Fire Damage Restoration Company Operating in the Wilmington Area.

Are Smoke Odors Unsafe to Inhale?

Fires lead to the release of noxious gases. However, most toxic gases disperse from an indoor environment within a few hours, but you should check with a fire marshall before returning to your Wilmington home. After a blaze, trace elements of ash in the air can affect the indoor air quality of an enclosed environment. SERVPRO recommends that you cover floors, carpets, and surfaces when returning to a property after a fire to avoid unnecessary soiling to surfaces from falling soot and other airborne particles. Our technicians can perform extensive air restoration using air filtration devices in the property. These devices use high-particulate air (HEPA) filters to capture odor and soot particles from the indoor environment. By restoring your indoor air quality (IAQ), our technicians can ensure that your home returns to a preloss condition.

What causes smoke odors to linger?

When working on properties with fire damage in Wilmington, one of the chief causes of concern for homeowners is returning odors. Often ventilating or air-scrubbing does not entirely remove odors with some burnt smells returning to rooms. The reason stubborn odors can remain behind after a fire is that they embed themselves into surfaces, paintwork, porous materials, and textiles. This embedding can lead to continuous odors for weeks or months. To combat these odor-causing elements, it is essential to thoroughly clean and remove any visible signs of soiling in the property. Light smoke residues are odor-causing but can be challenging to detect. SERVPRO technicians can professionally assess light, moderate, and heavy smoke residues before performing tasks to remove them altogether from the affected area. We have in our inventory of advanced equipment:

  • Hydroxyl Generators to deploy safely during the cleanup phase to change the chemical nature of some odors
  • Ozone Machines for extreme odor removal
  • ULV ultra-light volume foggers for dispersing chemicals to combine with and alter the chemical composition of malodors
  • Thermal Fogging a more complex technique to mimic the circulation of combusted gases, seek them out in embedded materials, and neutralize them
  • Paint Primers to encapsulate odors within building materials
  • Deodorizing gels and pellets

If there is a fire in your property, use a professional restoration service to ensure safety and minimum losses. Contact SERVPRO of New Hanover at (910) 762-8180.

Do I Have Choices When It Comes to Fire Damage Recovery in Wilmington?

8/16/2021 (Permalink)

Heavy smoke filling room from under door Smoke permeates your home and possessions during a fire, and the odor lingers if not properly treated. SERVPRO knows how to remove the odor.

Training, Experience, and Many Options for Both Structural and Contents Recovery Are Why SERVPRO Is Wilmington Resident’s Go-To for Fire Damage Mitigation and Remediation 

 No two fire scenarios in Wilmington are precisely the same, and every homeowner has priorities, concerns, and opinions due to respectful consideration when recovery efforts commence. One of the recommendations frequently made to customers with significant fire damage is a partial or full pack-out of your furnishings, household goods, and personal possessions. 

 What Are the Benefits to a Pack-Out During Fire Damage Recovery?

 Fire damage in Wilmington is nearly always paired with significant water damage from the fire fighting. Water plus fire damage puts an enormous strain on the contents of your house. It also interferes with the straightforward restoration of the damaged spaces. Thus, moving items out of the affected areas to either a secure space elsewhere on your property or our production facility is often a viable choice. Why we suggest this route includes the following benefits:

  •  Clearing the space so technicians can work unimpeded
  • Permitting our specialized contents processing technicians to evaluate the condition and potential for restoration of the contents
  • Limiting the spread of fire debris and residues
  • Reducing the humidity and water load in your interior spaces during water removal and drying

 How Is My Property Kept Safe, Secure, and Accounted for During a Pack-Out?

 The Contents Claim Inventory Service (CCIS) serves to track the packed-out property during the fire restoration project. A concise, digital record is created, why SERVPRO selected this option for our customers. The materials removed are listed, photographed, and barcoded. We share information about each article with your insurance carrier throughout the mitigation, remediation, and restoration process. If some items are deemed irreparable, we document that so a claim can be made. Work done on restorable possessions is likewise itemized so that your out-of-pocket expenses for those services are limited per your contract.

 Flexibility teams with practicality during a fire damage-related pack-out and SERVPRO of New Hanover makes it an option for customers. Call us at (910) 762-8180 to determine the best way to resolve your post-fire situation.

 More about Wilmington.

What is Crawl Space Encapsulation, and Do I Need It?

8/5/2021 (Permalink)

SERVPRO restoration equipment being stored inside of warehouse Did your home experience water damage? Call SERVPRO. This is just some of the equipment at our disposal to restore your home.

SERVPRO Techs can Extract, Dry and Repair Your Wilmington Crawl Space

If your Wilmington home did not get an encapsulated crawl space at the time of construction, there is a good chance that during the area's service life, water damage may be an issue. When ventilation is an issue or seepage occurs, the closed-in design of a crawl space creates the perfect environment for mold and dampness to affect the area of the home above with damage such as mold appearing from under floor tiles. When water loss signs appear, it is an excellent time to get your home professionally dried and get encapsulation.  

Can I Do My Water Removal in My Crawl Space? 

When the need for water removal occurs in your Wilmington property, it is best to bring in a professional restoration services company whether or not your crawl space is encapsulated. SERVPRO technicians have extensive training handling basement and crawl space water damage situations and avoid dealing with issues such as:

Water collecting on a raw, unfinished crawl space ground creating a muddy mess 

  • Removal of both water and ambient humidity 
  • Remediation of any mold growth found

How Does Encapsulation Avoid Water Issues?   

While the installation of crawl space encapsulation cannot protect your home 100% from a water damage situation, it can help diminish the potential. The encapsulation is a vapor barrier installed over the unfinished (usually dirt) crawl space. It assists in negating mold, dampness, and foul odors, which can create problems in the home above. There are different types of encapsulation methods to develop the needed vapor barrier, including:  

  • Do-it-Yourself plastic sheeting placed over the floor usually has a limited service life  
  • Professional encapsulation uses multi-layered, strength-reinforced polyester sheeting
  • Installation of concrete flooring over the dirt

Getting the Water Out of a Crawl Space

When standing water or high-moisture conditions get established in a crawl space, they generally do not go away on their own and instead compound until mitigation of the problem happens. SERVPRO technicians remove the water using their professional equipment, including submersible pumps, if needed for water more significant than two inches in depth or the use of truck-mounted units. 

Careful measurements of the air within the crawl space get taken to determine the current interior humidity levels and goals get set. Although each job site is unique, the air moisture levels generally get set below 50%, as this is unsustainable for the germination of airborne spores and the growth of mold colonies.

Drying the crawlspace can present specific challenges due to the number of air movers and the dehumidification equipment's sheer size. SERVPRO technicians create custom tubing or venting as needed using plastic sheeting to direct the airflow as required for the best outcome. 

Bringing down the interior moisture in the Wilmington crawl space goes a long way towards eliminating the musty odors that can accompany this issue. Further proactive treatments include cleaning surfaces with professional-strength antimicrobial cleaning agents and sealants to inhibit any return of previously remediated mold problems.   

Whenever any residual odors remain behind after drying and cleaning, SERVPRO techs have numerous types of odor control methods to handle the smell. Scents can get divided into two basic types: caused by airborne particulate and caused by embedded particulate. Whether it is bacteria or mold spores, different kinds of methods get applied. For example, within a crawl space, drying the area may be affected. However, should odors penetrate the subfloor above, thermal fogging can get used to go into the wood and eliminate the odor at the molecular level. When the odorous particles are airborne, air scrubbers do an excellent job of capturing them. Hydroxyl generators are a safe way to eradicate airborne odors using UV rays to render them inert and zero chance of causing unpleasant scents in the future. 

Once the water damage mitigation efforts complete, SERVPRO techs go over the actions taken with the homeowner and provide a detailed report that includes any losses due to the water in the crawl space, including photos to assist with any insurance claims getting filed. If the homeowner wants, the techs can also offer advice on the best way to keep water from entering the home and connect them with a trusted partner to perform any needed repairs or encapsulation of the crawl space. 

Consider our services to install a sump pump and a permanent dehumidifier after the encapsulation completes. Indoor air conditions can be enhanced in the above living space when the crawl space moisture levels align with the norms for the geographic and climatic conditions.

When your crawl space needs water removal, contact SERVPRO of New Hanover at (910) 762-8180. The technicians have the experience and professional equipment to remove the water loss and return the area to its preloss condition. 

What Are the Holes in Walls for During Floodwater Cleanup?

7/9/2021 (Permalink)

SERVPRO drying equipment being used on hardwood flooring. No matter the location of the water damage in your home, SERVPRO is ready to make it, “Like it never even happened.”

SERVPRO Technicians Have the Advanced Restoration Service Methods to Turn Around Flood loss in Your Wrightsville Beach Home

During floodwater cleanup in your home, it is not uncommon to see little holes drilled side by side down walls. These are known as "weep holes," and they perform the dual functions of encouraging drainage and allowing for more significant airflow. In some cases, this early action can assist in saving the sheetrock from additional damage.    

What Does Controlled Demolition Look Like During Flood Damage Restoration Services?    

The term "controlled demolition" may sound too destructive to get associated with flood damage restoration in your Wrightsville Beach property; however, it can work in your favor in the following ways:   

 Sheetrock with flood cuts can save entire portions of a wall, so the whole area does not need to come down

  • Techs determine the areas of loss using their equipment and remove flooring as required for drying
  • On a case by case basis, hardwood floorboards can get dried and reinstalled saving the homeowner the cost of replacement

Other things that may need to happen are removing carpet and padding that took on too much water. In cases where the sheetrock absorbed moisture and began to deteriorate, entire portions of wall or ceilings may require taking down and disposal. When this situation occurs, the techs spend time ensuring that the structure's interior is dry and verify it through the use of their monitoring equipment during and after the drying phase of mitigation. 

 Cleaning and disinfection is a essential part of the cleanup process and ensures the home gets returned for a sanitary standard for habitation. The cleaning agents SERVPRO relies upon including professional-grade antibacterial and antimicrobial solutions, many of which are exclusive formulations. Certified: SERVPRO Cleaned.

 Call SERVPRO of New Hanover at (910) 762-8180 for flood damage restoration in any part of your home. Our team is available 24/7 and arrive quickly to return your home to its preloss condition. 

 More about Wrightsville Beach.

What Factors Can Make Mold Removal Complicated?

7/8/2021 (Permalink)

mold damage on wall by window Mold damage can be off-putting to your employees and customers. SERVPRO can restore your water damaged building.

SERVPRO Technicians Perform Mold Remediation Services for Wilmington Businesses

Even with regular cleaning with a reliable custodial service, office spaces can see mold proliferate from water damage or rainy weather. It is prudent to remediate mold quickly before it can affect the quality of your workspace.

 SERVPRO is available to render Wilmington mold remediation services for businesses in need. This team is certified to offer remediation services that can improve cleanliness, indoor air quality, and comfort for your employees and clients.

 Considerations for Mold Remediation

  • Mold thrives in warm, moist environments. Mold requires three things to generate: warmth, humidity, and organic material to eat. Ensuring that conditions are suitably dry, cool, and sanitary can minimize your mold risk significantly.
  • Leave remediation to certified pros. Certified restoration technicians have access to personal protection equipment, containment measures, and commercial-grade tools to remove spores from your business.
  • Why mold remediation and not mitigation? Mold exists in almost every building to some degree, as well as in outdoor air. Full removal of mold is not a guarantee.

 SERVPRO’s Sanitation Strategies

Sanitation is key to eliminating mold in a commercial setting. SERVPRO technicians have access to over 100 proprietary cleaning solutions that are OSHA-approved and EPA-registered. Many of these solutions feature biocides designed to remediate microbial growth. We apply these sanitizers can with a variety of tools, including:

  • Commercial-grade pump and trigger sprayers
  • Cleaning cloths
  • Sponges and squeegees
  • Mops
  • Foggers

 These cleaners, in tandem with removal of debris, containment measures, structural drying, and personal protection equipment, allow technicians to provide safe and effective remediation services that prevent mold from spreading to other parts of your business.

 SERVPRO of New Hanover provides a full suite of restoration services that are Faster to Any Size Disaster. You can call (910) 762-8180 to have a team at your home or business within hours of your initial contact.

 More about Wilmington.

Why Does My Home Still Smell Like Smoke Months After Remediation?

7/7/2021 (Permalink)

Post fire view of outlet and wall heavily damaged by smoke and soot Although extinguished quickly, the smoke from this fire quickly dissipated throughout the home. If not removed properly, the odors can linger long aft

Not Properly Cleaning Your Fire Damaged Wilmington Home Can Cause Smoke Odors to Persist

 Whenever there is a fire in your home, smoke particles quickly fill the air. As these airborne particles mix with water vapor, they form various compounds that eventually collect on surfaces around your residence. Depending on the kinds of materials burned, these compounds, or soot residues, could either be dry or greasy. Often, soot residues are acidic and can, over time, discolor or corrode wherever they happen to land. Also, these substances are usually the source of most foul fire-related odors. If they not adequately cleaned, your home could continue to smell of smoke months or even years after a fire. It is essential to find the right Wilmington area service to handle your fire damage.

 Why are Fire-Related Smells So Difficult to Eliminate?

 Experienced Wilmington fire and odor remediation services like SERVPRO understand the difficulties involved in dealing with the unpleasant odors resulting from fires. They also know how to source and successfully eliminate them. With all that said, some of the reasons fire-related smells are so challenging to neutralize are:

  •  Odorous smoke particles travel throughout your home, settling as soot residues on various difficult-to-access surfaces
  • Porous materials around your residence, like old painted surfaces, upholstered furniture, fabrics, and carpeting, quickly absorb and trap these smelly particles
  • Fire-related heat bonds smelly particles and soot residues to structural elements and household objects
  • Firefighting efforts and excess moisture can help odorous residues bond more strongly to surfaces
  • House fires often burn many different synthetic substances, like plastics, that produce difficult-to-clean oily or greasy residues
  • The intense heat a fire generates increases air pressure and turbulent air that force odor-causing particles more deeply into impacted materials
  • Smelly smoke particles usually rise and coat your HVAC system's ducts, causing it to spread them around your home later

 These behaviors of fires and smoke particles are what often make fire-related odor remediation a daunting task. They are also why various methods are usually necessary to neutralize the unpleasant smells of fire damage effectively.

 Why Do Fire Damage Odors Sometimes Disappear and Then Reappear Later? 

 Not remediating fire or damage in Wilmington correctly, unwanted smells could suddenly reappear later, which generally happens during warmer, more humid times of the year. Increased temperatures expand the pores of impacted materials, thereby allowing trapped odorous particles to escape back into your home's interior air. Simultaneously, higher humidity levels cause these particles to be more easily absorbed and carried through the air. The airborne odorous compounds make smells return and eventually redeposit in other areas around your house.  

How Does SERVPRO Clean Up Odor-Causing Residues?

 Soot residues are the source of most lasting fire-related odors. They retain the smoky smells of a fire long after extinguishment, strongly affixing themselves to varied surfaces around your home, and transforming these structural elements and household objects into odor producers. Some of the ways SERVPRO technicians handle these troublesome residues are by:

  •  Cleaning up charring and heavy smoke residues with scraping, abrasive blasting, and wire brushing
  • Using the innovative peroxide active cleaning technique on delicate, dense soot-covered surfaces
  • Removing greasy residues with tri-sodium phosphate (TSP) and similar solutions
  • Eliminating non-grease smoke deposits with dry cleaning sponges
  • Pressure washing structural elements covered with soot composed of non-grease residues

 These methods enable us to neutralize many lingering fire smells successfully, but more is often required to fully restore your fire-damaged home.

 How Does SERVPRO Clean Your Home's Air?   

 Depending on environmental conditions at your location in Wilmington, smoke gases and particles could remain airborne in your house for some time after a fire. SERVPRO professionals employ a vast array of high-tech equipment to remove these contaminants from your home's air. Among other things, this gear includes:

  •  HVAC cleaning systems with agitators, a strong vacuum, and filters
  • Scrubbers that filter your home's interior air, removing gases and smoke particles, and replace it with cleaner outdoor air
  • Ozone machines that counteract odorous particles with ozone gas
  • Vaportek devices to neutralize smells with aerosolized natural oils
  • High-velocity box fans and air movers to thoroughly ventilate your residence
  • Thermal foggers that eliminate odors with aerosolized deodorizers

 Each of these tools helps tackle harsh fire-related smells and improve your home's overall air quality.

 Often, the most difficult things to remediate following a house fire are lingering odors. These are caused by smoke particles in the air, as well as by deposited soot residues. If workers do not clean up this smoke damage effectively, the associated smells could repeatedly return to haunt you every time the weather warms up. Fortunately, local companies like SERVPRO have the experience and tools to do the job right the first time.

 Whenever you need assistance getting rid of a fire's unpleasant odors, call SERVPRO of New Hanover at (910) 762-8180.

Where Might Mold Damage Happen in Your Wilmington Store?

4/22/2021 (Permalink)

Hand peeling back wallpaper to expose mold. Mold can be off-putting to visitors to your store. SERVPRO can remove the mold and restore your business.

Wilmington Store Owners Advised to Stay Ahead of Mold Damage

As a business owner, you must keep on top of repairs and cleaning at your premises. This attention to detail is critical when you run a store – you do not want your customers to find your shop unwelcoming or, even worse, dirty. Unhappy customers will not come back, and they might leave you bad reviews that give you an unpleasant reputation. 

Mold damage in your Wilmington store is something of which you need to be aware. If you are not already carrying out regular mold inspection, we suggest you start now. The most important places to check are:

  • Wet areas such as bathrooms and kitchens.
  • Dark areas such as storerooms or crawl spaces.
  • Spaces with a lot of organic material for mold to munch on, such as food or fabric stocks or areas with curtains, drapes, or paper products.

If you see fungus growing anywhere, call SERVPRO immediately for mold removal. We seal off the damaged area to prevent further spread and use industry standard HEPA vacuums and antimicrobial agents to deal with the situation. 

For mold damage cleanup in your office, call SERVPRO of New Hanover at (910) 762-8180.

What Happens to Electronics During Fire Cleanup in Wilmington Offices?

4/14/2021 (Permalink)

Outside corner view of office Soot is corrosive to electronics. SERVPRO has cleaners and knows how to restore your business.

SERVPRO Helps Wilmington Businesses with Fire Cleanup

The cost of fire restoration can run high for businesses. As well as replacing damaged equipment and cleaning smoke-stained carpets or drapes, there is the cost of replacing furniture or office tools destroyed in the blaze. 

If you need fire cleanup in your Wilmington office, you might well be concerned about your office electronics. If a device such as a printer, computer, tablet, or kitchen appliance suffers fire damage, we most likely cannot salvage it. However, it is sometimes possible to save soot-damaged electronics if we:

  • Act quickly – soot is corrosive, and the longer the soot is present, the less chance of saving the device. Fortunately, we are Faster to Any Size Disaster.
  • Call in supporting experts – we can liaise with trained electricians who will assess, clean, and make your electronics safe if possible.
  • Check the device has not been tampered with – tampering with soot-damaged electronics can be dangerous, so please do not touch them while waiting for us to arrive.

For smoke damage cleanup in your office, call SERVPRO of New Hanover at (910) 762-8180.