Recent Why SERVPRO Posts

Effective SERVPRO Restoration Services for Wilmington Emergencies

9/8/2022 (Permalink)

 Equipment in warehouse Wilmington problems with water, mold, fire storms or hurricanes? SERVPRO has all the needed equipment and training to restore your home!

We have been serving the area for decades, and have made considerable strides in attracting the right talent and acquiring the best equipment and products to ensure that the restoration services we offer in Wilmington are top of the line. We know how quickly these disasters can occur, which makes our team's fast response time even more critical. We want to be a one-stop shop for restoration and recovery, and that is why apart from water, fire, storm, and mold loss incidents our SERVPRO team also addresses biohazard cleanup, air duct service, and even full-scale reconstruction. 

Fire Damage 

Every minute counts once fire damage in Wilmington homes is present, and the most critical point for restoration and recovery happens in the window of opportunity after extinguishment. The longer these disasters sit unattended, the more damaging they can become. Symptoms like soot and smoke particles continue to spread unabated without the deployment of effective mitigation and cleaning strategies that arrive with our SERVPRO professionals. 

Experience and education count when you are already under a strict timeline to recover a fire-damaged Wilmington home or business. We encourage our entire loss team to pursue more than the base certifications like Fire & Smoke Restoration (FSRT) through the Institute of Inspection, Cleaning and Restoration (IICRC) and also add in secondary focuses like Upholstery & Fabric Cleaning (UFT), Carpet Cleaning (CCT), Water Restoration (WRT), and Odor Control (OCT.)

We have unique practices that make us the leading recovery specialists in the industry regarding present fire damage in Wilmington properties. We have advanced tools for deodorization, including hydroxyl generators and air scrubbers with charcoal. To help clean surfaces before they become irreparably damaged, we utilize soda blasting approaches that can revitalize the look and function of wood, bricks, glass, ceramic, and natural stone. 

Water Damage 

Much of the success that our Wilmington team has had in water loss recovery stems from our union of experienced technicians determined to educate continually and a broad inventory created from the best restoration and mitigation machines and tools in the industry. This division of our team has more experience than any of the others, boasting more than 75 years of expertise in the industry in these niches. To ensure that our staff can overcome any damage they encounter, they get accredited through the IICRC in multiple areas, including: 

-    Water Restoration (WRT)

-    Applied Structural Drying (ASD)

-    Applied Microbial Remediation (AMRT)

-    Biohazard Cleaning

-    Air Duct Cleaning 

From leaking pipes and fixtures to full appliance failure that results in rapidly spreading water damage in Wilmington homes, our SERVPRO team knows that no two disasters are the same. While we might utilize many of similar tools and machines in recovering from these emergencies, each property needs a tailored and site-specific response based on the severity of the damage. We can develop this plan and help our customers to understand it. 

With advanced detection tools, our professionals can monitor the progress of essential mitigation and restoration services to come for Wilmington properties. These devices can identify the ideal placement for air movers and desiccant or low grain refrigerant (LGR) dehumidifiers. 

Storm Damage 

Hurricanes are more of a common threat to our Greater Wilmington area than many of the residents here would often like to admit. Even our professionals have seen the destructive hand of these powerful storm systems on our properties, so we are even more focused than ever to help our customers and clients through that traumatic experience. We have a multi-faceted response explicitly designed for the needs and obstacles within the damaged building.

Storm damage can quickly compromise structural integrity and present vulnerabilities to Wilmington properties. We have a team of licensed contractors that can help with emergency board-up and tarping – but later also become instrumental in the full-scale reconstruction these same homes and businesses require. The faster penetration points can get addressed in the house, the less damaging and devastating flooding becomes. 

Hurricane Florence was a destructive force to our area in recent years, but our SERVPRO team was there to help address each level of storm damage in Wilmington homes and businesses. Many residential and commercial properties required complete reconstruction, while some needed our professionals to work to remove floodwater, and clean, and disinfect the building. We're Faster To Any Size Disaster. This motto is not just a slogan, but an assurance that whenever disasters like Florence strike again, we are ready to help you quickly.

Mold Remediation

We know that you cannot account for the discovery of mold damage in Wilmington properties – especially your business. To avoid costly relocation and displacement, you can trust in the experience and fast response of our remediation specialists on our SERVPRO team. Each of these individuals holds multiple certifications through the IICRC: WRT, ASD, and AMRT. We pursue additional endorsements and accreditations for this department through the National Organization of Remediators and Mold Inspectors (NORMI) as well. 

With the threat that active colonization can be to structural elements as well as the health of those exposed to the organism, it is vital to get this situation under control quickly. Our dedicated professionals can mobilize quickly to Wilmington homes and businesses to set up practical containment barriers with plastic sheeting and zipper lock temporary walls. This quarantine can prevent your company from shutting down while remediation work completes, and keeps you from making a profit through an already traumatic time. 

With our colony removal strategies, we lean heavily on practices like soda blasting because of their long-term results and annihilation of growth traces and spores within a hosting material. We also offer a full-service reconstruction and build-back team for damaged Wilmington properties to quickly make mold losses "Like it never even happened." 

We are an experienced and professional team of restoration experts that can help our customers through every damaging experience their properties endure. You can reach our IICRC-Certified SERVPRO of New Hanover specialists 24/7 by calling (910) 762-8180.

Our Professionals Overcome Water Damage In Your Wrightsville Beach Home

8/15/2022 (Permalink)

Flooded living room Disasters can strike Wrightsville Beach homes without much warning, from flooding to storm surges, SERVPRO if New Hanover is here to help!

Effective Drying Equipment for Damaged Wrightsville Beach Homes

Disasters can strike Wrightsville Beach homes without much warning, from flooding to storm damages. However, there are also concerns that can happen within the home that can allow for damages of their own. Leaks to fixtures, failing appliances, and user errors are among the top culprits for water loss incidents that occur within the house, and our team can help to ensure that these occurrences are not devastating to your home and its contents.

While many Wrightsville Beach homeowners might not view water damage as a serious occurrence, it can have severe effects on your property without the right drying and moisture removal efforts. To adequately clean up the mess and dry out the saturated materials affected, you need advanced equipment and the expertise of professionals like our SERVPRO response team. We can arrive quickly to emergencies to ensure that the right steps get taken to protect the structural elements and contents of your home from impending irreparable water damages.

One of the ways that we can ensure our success when we get to work on water damage incidents within your home is through our advanced technology. We have tools like leak detection equipment and thermal imagery cameras. These devices can help to locate concerns within the plumbing where there might be potential leaks, and the cameras can help to identify moisture pockets in wall cavities, flooring materials, and more to ensure that we set up our drying equipment in the right locations for maximum results.

Our focus from the moment that we arrive is to protect and preserve installed materials when possible. When this is not possible through our conventional restoration techniques, our SERVPRO professionals can utilize controlled demolition strategies to remove irreparable portions of material without needing to take down entire walls or remove entire floors.

Finding the right professionals to help you overcome water damage in your home is simple. If you want to make the damage “Like it never even happened.” give our SERVPRO of New Hanover water restoration technicians a call today at (910) 762-8180.

Our Team Can Help Prepare Your Home In Carolina Beach For Hurricane Season

2/18/2022 (Permalink)

Hurricane sign Homeowners who prepared their homes in advance for a Hurricane sustained less damage than those who failed to do so.

Preparing For Hurricane Season Can Minimize Flood Damage In Carolina Beach

September is National Preparedness Month and knowing how to protect your Carolina Beach home from flooding brought by heavy rains and hurricanes can prevent costly damage from skyrocketing. In the aftermath, flooding of any quantity causes damage, but SERVPRO is here to help mitigate any amount of harm your property sustains.

When SERVPRO comes to clean up a home's flood damage, we arrive with pump trucks ready to begin extracting water and any debris from the home's interior. We also check to ensure that the interior is safe and remove anything that can cause injuries. Wearing personal protective equipment, we can work safely and efficiently. Injuries can slow a team down, so we always take care to prevent these wherever possible.

Homeowners who prepared their homes in advance for Hurricane Florence's arrival sustained less damage than those who failed to do so. Flooding that remained lower than other homes' means we can cut lower to the floor than we must in homes that remained unprepared. This may seem insignificant, but for an entire home, it can represent significant savings.

Boarding up windows and doors can also keep windows from shattering and debris from entering your home. This results in a reduction in clean up that requires attention and can also allow less damage to happen to your home's interior. Homes that have no boarding up beforehand often have several broken windows, and as high-speed winds from the hurricane enter, an unprotected home's furnishings often end up broken and smashed.

Preparing for the next hurricane is just as essential as it was for Hurricane Florence. Each one has the potential to devastate a home left unprepared for the wind and rain brought inland. SERVPRO is always ready, Faster To Any Size Disaster, to help mitigate flood damage and get things back to normal.

After flood damage caused by a hurricane or any other weather event, call SERVPRO of New Hanover at (910) 762-8180. We are here 24/7 and ready to take your call. Serving Kure Beach, Figure Eight Island, Leland, and the surrounding areas, we can quickly restore your property “Like it never even happened,” again.

We Respond Quickly To Your Wilmington Water Removal Needs

1/15/2022 (Permalink)

Our equipment in the process of removing flooring in a laundry room with water damage on the floor We removed the flooring and dried the subfloor and other affected areas after water damage struck. We have the necessary equipment to help.

Extraction Equipment Used without Power to Wilmington Homes

Natural disasters and substantial water loss incidents can often have a destructive effect on active utilities, severing electricity and other vital services to your Wilmington home. To find a solution for the growing threat, our technicians must first address the standing water and saturation of affected surfaces and materials. We have numerous solutions for extraction in situations where a home does not have power.

Water removal for Wilmington homes is a critical element to the restoration process and the fastest pathway to drying all affected materials. Because we have such a broad array of drying and extraction tools, we have many options for every situation we encounter. Our crew chief and production manager can work on determining the best approach and equipment to use tailored to your specific home, the severity of the situation, and the location of the damage.

Because power loss is a situation that our SERVPRO team must always account for, we have several options for these conditions, including:

  •  Gas-Powered Extractors – When a single extraction device can suffice for the water damage present in your home, the use of our gas-powered trash pumps is a sound option. These machines can extract at a continuous, steady rate and do not require power from the residence to run. These units, if placed indoors, must have exceptional ventilation because of exhaust fumes. These machines also require priming the line to use, which is an added step that takes more time than using electric-powered options in our inventory.
  •  Portable Generators – Portable generators provide an immediate source of electricity to run multiple extractors, drying tools, and other equipment within a water-damaged home. Our SERVPRO team has a variety of sizes and strengths in generators, many of which are ready to roll out with our Green Fleet at the first sign of trouble.

Whether you have lost power or not, you can count on the expertise and evolving knowledge of our SERVPRO of New Hanover water restoration technicians to help whenever disasters strike. We have the quick response to make it “Like it never even happened.” Give us a call at (910) 762-8180.

See more about Wilmington.

New Hanover Residents: Follow These Mold Safety Tips If You Suspect Mold

12/6/2021 (Permalink)

Close up of mold on wall. Be careful! Without proper training, you could be spreading mold throughout your home by trying to clean yourself. Call SERVPRO.

If you see visible mold, do not disturb it. You can inadvertently spread the mold infestation throughout your home. When mold is disturbed, the mold can release microscopic mold spores which become airborne and can circulate inside yourhome. 

What to Do:

  • Stay out of affected areas.
  • Turn off the HVAC system and fans.
  • Contact SERVPRO of New Hanover for mold remediation services.

What Not to Do:

  • Don't touch or disturb the mold.
  • Don't blow air across any surfaces with visible or suspected mold growth.
  • Don't attempt to dry the area yourself. 
  • Don't spray bleach or other disinfectants on the mold.

About Our Mold Remediation Services

SERVPRO of New Hanover specializes in mold cleanup and restoration, in fact, it's a cornerstone of our business. Our crews are highly trained restoration professionals that use specialized equipment and techniques to properly remediate your mold problem quickly and safely.

If You See Signs of Mold, Call Us Today - (910) 762-8180 

We Are Available 24/7 To Restore Your Wrightsville Beach Home

11/3/2021 (Permalink)

Green equipment stored on shelves in warehouse SERVPRO is ready to serve the community with large inventories of water restoration equipment and sufficient personnel to operate that equipment.

Why SERVPRO Is The Best Choice To Remediate Wrightsville Beach Flood Damage 

Wrightsville Beach is a beautiful place for life on the water. That same oceanside location also makes it vulnerable to flooding from even minor storms. When that happens, homeowners need a fast response to dry and clean their residence to prevent permanent damage and high restoration costs. 

So why choose SERVPRO for flood damage in your Wrightsville Beach home? Our office maintains a 24/7 service, including all major holidays, to help return your home to its pre-flood condition as quickly as possible. 

The best method for eliminating or reducing flood damage risk is to remove as much water as possible. That means getting in immediately with pumps and extractors. Removal stops everything in the home from absorbing more water, which means that our restoration team can preserve more structural property like drywall panels and wood trim. It also helps team members restore more personal property like bookcases, dressers, and other wood furniture. 

Getting rid of the standing water is not always enough, however. SERVPRO restoration technicians need to quickly dry everything to prevent the water already absorbed from causing permanent damage. That means drying every affected surface in a careful manner that increases natural evaporation while also preventing exposed wood from cracking and splitting due to the absorbed water. 

Not everything can be dried and preserved though. Floodwater contains outside contaminants like dirt, fertilizers, and other chemicals used in lawn care. It can also carry waste from backed-up sewers if the flood damage overwhelmed them. Because of that, our teams cannot guarantee the cleanliness of rugs and carpets. After removing the water to make moving them easier, team members dispose of them immediately. 

As team members perform these tasks, others work to make the air inside the home more comfortable. High humidity leaves many residents sticky and otherwise uncomfortable. Air saturated with moisture also puts a home at continued risk for furniture damage and can even lead to mold spores expanding and growing through the structure. 

After drying everything to its proper state, technicians clean them using an extensive product inventory. That includes a mild cleaner for drywall and wood paneling to powerful anti-fungal agents on surfaces in the bathrooms and kitchen. 

For SERVPRO of New Hanover, this is how we support our community and surrounding areas like Castle Hayne, Kure Beach, and Wilmington. If you need help after a storm floods your home, call (910) 762-8180 today. We are here for you. 

See more about Wrightsville Beach

Protecting Your Wilmington Home from Flood Damage

9/9/2021 (Permalink)

Roof in disarray Inspecting your roof regularly can protect your home from flood damage.

Steps to preventing flood damage

Severe storms, heavy rains, and flooding in Wilmington can cause costly water damage to your home and the loss of your valuable possessions. There are steps you can take to protect your home from flood damage. It is helpful to know some things you can do to take extra care of your home, especially if you live in a flood prone area.

The first step to protect your Wilmington home from torrential rains and flood damage is to inspect your roof. A roof which is leaky can cause much more damage to your home than water stains on the ceiling. Roof leaks keep insulation in the attic wet, leading to mold and rot.

As flood damage remediation specialists, our SERVPRO technicians can help you clean and repair damages from flooding, whether it is a leaky roof or another problem.

You should also have an inventory of your personal belongings, backed up with video, photos, or both. Something such as this kept in a watertight container, or secure location is invaluable during the aftermath of storm and flood damage. Scanning documents is also a good way to keep copies of all necessary records. Doing so helps you get the right insurance claim should you need it.

Keep your downspouts and gutters clean and repair any leaks in your gutters right away. Regularly inspect them to ensure they are draining properly.

You also want to make sure the ground on your property slopes away from your home to help keep your basement dry. Having a sump pump installed can also remove ground water that seeps inside.

Rising water can cause sewage to back up into your home through the drain pipe in an area which is flood prone. It damages your home and can be a health hazard. To prevent this, a backflow valve can be installed.

HVAC equipment should also be installed above a level which the water could reach in a flood prone area. If it cannot be elevated, think about putting it on a masonry or concrete block wall.

When a flood disaster happens in your area, and your home is affected, our SERVPRO staff is ready to take care of you. Our industrial tools such as truck-mounted pumps, fans and dehumidifiers can get your home dried back out. We can assess all the damages when we first arrive and determine what is salvageable.

SERVPRO of New Hanover works fast once you alert us there is a flood emergency at your home. Residents of Wrightsville Beach, Wilmington, and Castle Hayne just need to reach out to us at (910) 762-8180.

For more information about the city of Wilmington, visit

Do I Have Choices When It Comes to Fire Damage Recovery in Wilmington?

8/16/2021 (Permalink)

Heavy smoke filling room from under door Smoke permeates your home and possessions during a fire, and the odor lingers if not properly treated. SERVPRO knows how to remove the odor.

Training, Experience, and Many Options for Both Structural and Contents Recovery Are Why SERVPRO Is Wilmington Resident’s Go-To for Fire Damage Mitigation and Remediation 

 No two fire scenarios in Wilmington are precisely the same, and every homeowner has priorities, concerns, and opinions due to respectful consideration when recovery efforts commence. One of the recommendations frequently made to customers with significant fire damage is a partial or full pack-out of your furnishings, household goods, and personal possessions. 

 What Are the Benefits to a Pack-Out During Fire Damage Recovery?

 Fire damage in Wilmington is nearly always paired with significant water damage from the fire fighting. Water plus fire damage puts an enormous strain on the contents of your house. It also interferes with the straightforward restoration of the damaged spaces. Thus, moving items out of the affected areas to either a secure space elsewhere on your property or our production facility is often a viable choice. Why we suggest this route includes the following benefits:

  •  Clearing the space so technicians can work unimpeded
  • Permitting our specialized contents processing technicians to evaluate the condition and potential for restoration of the contents
  • Limiting the spread of fire debris and residues
  • Reducing the humidity and water load in your interior spaces during water removal and drying

 How Is My Property Kept Safe, Secure, and Accounted for During a Pack-Out?

 The Contents Claim Inventory Service (CCIS) serves to track the packed-out property during the fire restoration project. A concise, digital record is created, why SERVPRO selected this option for our customers. The materials removed are listed, photographed, and barcoded. We share information about each article with your insurance carrier throughout the mitigation, remediation, and restoration process. If some items are deemed irreparable, we document that so a claim can be made. Work done on restorable possessions is likewise itemized so that your out-of-pocket expenses for those services are limited per your contract.

 Flexibility teams with practicality during a fire damage-related pack-out and SERVPRO of New Hanover makes it an option for customers. Call us at (910) 762-8180 to determine the best way to resolve your post-fire situation.

 More about Wilmington.

Need Wilmington Mold Removal Technicians?

2/18/2021 (Permalink)

Heavy mold damage on wall by window The areas around windows are a common place for mold to grow. Inspect this area often.

SERVPRO Trains Wilmington Pros for Mold Remediation

Mold damage has already had an extensive amount of time to damage property by the time it is visible on surfaces such as drywall, upholstery, or carpet. Property owners need professional care to ensure their homes are safely returned to a pre-disaster state.

Wilmington homeowners seeking mold removal services can call their local SERVPRO any time of the day or night, including weekends and holidays, for emergency-response remediation and restoration.

Odor Control for Mold Remediation

SERVPRO professionals use a wide array of odor control strategies to eliminate microbe-related odors from a property, including:

  • Removal of unsalvageable, mold-damaged items with the permission of homeowners and insurance adjusters, including damaged drywall and carpet
  • Remediation of microbial growth and odors by applying EPA-registered biocides
  • Vacuuming dry mold spores with commercial-grade extraction tools and manual cleaning methods

Fogging equipment, trays of scented granules placed near ventilation intakes, and time-release pellets can address various odor sources in a residential mold damage scenario.

SERVPRO of New Hanover offers mold removal for homeowners who call (910) 762-8180.

Wrightsville Beach Residents – Don’t Miss Johnnie Mercers Pier Dogfish Tournament

1/21/2021 (Permalink)

View of pier from below. Two girls on hammock strung between supports We love water… when it’s at the beach! Should water invade your home, SERVPRO is always available.

Johnnie Mercers Pier Dogfish Tournament is Taking Place in Wrightsville Beach, NC

If you enjoy local fishing or want to get out to enjoy the spirit of vigorous competition, don’t miss the annual Dogfish Tournament at Johnnie Mercers Pier. This year’s event welcomes hundreds of anglers, old and new, as everyone gathers to try their hand at winning a variety of cash prizes. The top three anglers with the most significant dogfish weigh-ins will be victorious, but raffle prizes are up for grabs as well. Note: All fish entered for the tournament must be released alive if you want to be eligible for prizes.

  • Date: Saturday, January 30th, 2021
  • Time: Fishing 1 pm to 8 pm - Then inside gathering after 8 pm for results announcements
  • Location: Johnnie Mercers Pier, 23 East Salisbury Street, Wrightsville Beach, NC
  • Cost: $5 entry fee, $10 rod fee, $2 spectator fee

SERVPRO of New Hanover is always happy to support the local community. Why call us when you need water removal services? We arrive promptly and bring our proven techniques and all of the right equipment for the job. We are Faster to Any Size Disaster, which means you get the results you need without added dangers from mold and mildew growth. Call (910) 762-8180 for 24/7 emergency service!

Christmas Open House & Market in Wilmington

12/8/2020 (Permalink)

Holiday gift bags, filled with presents When holiday shopping, make sure that SERVPRO is on your list for all your emergency restoration needs.

Shop Wilmington Artists & Vendors While Enjoying the Festivities

Plan to take the whole family to enjoy this fun-filled, festive Christmas event. Not only can you take in the sights and sounds of Christmas while getting your holiday shopping done, but you can tour the Burgwin-Wright House. The house will be decorated for the holidays, and it is lovely. It is the only colonial period structure open to the public. 

The event is free, but they do suggest a $5 donation when touring the Burgwin-Wright House. The proceeds go towards educational programs. There will also be a Toys for Tot drive going on. It is a chance to give back to the less fortunate in our community. 

It all takes place on December 12, 2020, from 10:00 AM – 6:00 PM. Plan to enjoy the day at this wonderful event hosted by the Burgwin-Wright House & Gardens. 

SERVPRO of New Hanover provides mold inspection and mitigation to Wilmington residents. If you see us at the Christmas Market, be sure and say hello. If you need mold remediation, contact us at (910) 762-8180.

Hiring Skilled Restoration for Your Wilmington Home Ensures Prompt, Reliable Results

11/6/2020 (Permalink)

SERVPRO restoration vehicles in front of building; boats and water in background Look for our Green Fleet around town. We are always on the job!

When it Comes to Fire and Smoke Companies, SERVPRO Offers Round the Clock Services Wilmington Homeowners Can Trust

Nestled in the beautiful state of North Carolina, New Hanover County is one of 100 counties in the area. Despite being one of the smaller land area counties within the state, this region is home to over 200,000 citizens. Within New Hanover County, you also have Wilmington, which is one of the largest cities in the entire state.

Created in 1729, New Hanover County is primarily a maritime region with an Atlantic Ocean border on the east with Cape Fear River located to the west. This area has become home to a broad range of incredible historical landmarks, including:

  • Cape Fear Civil War Shipwreck
  • Peterhoff
  • Wilmington National Cemetery
  • Fort Fisher
  • Audubon Trolley Station

New Hanover County has a total area of 328 square miles, with 137 square miles made up of water and 192 square miles comprised of land.

Fire and Smoke Damage Companies to the Rescue in Wilmington, NC for Businesses and Homeowners Alike

Any loss for a property owner becomes a significant blow, both from a personal and financial standpoint. As IICRC-certified fire and smoke restoration technicians (FSRT), we know how to handle a fire damage situation to bring our customers the best results.

SERVPRO of New Hanover is dedicated to community engagement, especially in times of need. We work closely with various local charities to help prevent accidents within the home while fostering well-being throughout the region.

  • Through programs like Nourish NC, The American Red Cross, the Wilmington Area Rebuilding Ministry (WARM), and the Wilmington Chamber Foundation, our team is committed to making a difference.

Fire events are devastating for all involved. Our team at SERVPRO of New Hanover works closely with New Hanover County Fire Rescue and other first responders in the region to provide emergency services to all community members. With our 24/7 emergency response team and highly specialized techniques, we have the manpower and expertise to restore your family home or place of business to preloss conditions. Whether you have a blaze at your place of business as significant as the Wilmington Terminal Company fire of 1953 or a small kitchen fire within your condo, you can trust that our skilled technicians will act fast and get the job done.

Common Reasons to Contact Skilled Fire and Smoke Companies for Emergency Service

From communities filled with family homes to populated areas with businesses, this region is not exempt from fire and smoke damage. With fast action and proven methods, fire and smoke companies of New Hanover can lessen the blow and the onset of secondary damage.

  • Grease Fires –What may begin as a small fire on a stovetop can turn into something significant in a matter of seconds. If the fire spreads and damages your ceiling or structure, you need restoration and reconstruction by trained technicians. Working with an industry-certified company ensures you can address handle your fire damage accordingly.
  • Electrical Fires –Often hidden until they spread into other rooms or floors of your property, an electrical fire is one that calls for careful consideration. It is imperative to have a team that will follow the fire's path to ensure that no area is left unaddressed. Failing to locate all fire damage areas means that corrosive soot and smoke may get left behind in your walls, ceilings, and ductwork.
  • Smoke Damage –In some instances, your interior could suffer smoke damage from a fire in a nearby home. Professional restoration crews have various tools at our disposal to handle your soot and smoke removal needs. We employ specialized equipment and stop at nothing to ensure you have the indoor air quality (IAQ) that you deserve.

When faced with a fire inside your home, you must follow a plan of action to get the best results. Before a fire even takes place, these are some tips that will ensure you are thoroughly prepared:

Put a plan into writing as a reminder to make necessary phone calls initiating cleanup so that you do not get overwhelmed.

  • Always take pictures of all areas of your home. Having shots of each room allows you to have the documentation you need for your insurance company.
  • Gather any receipts and copies of payments you have made on big-ticket items within your home. These essential documents help determine value should you lose these items in a fire.
  • All details are critical, so be sure that you are careful with descriptions of items, including serial numbers, if possible.
  • Have the name and contact information of a trusted fire and smoke company handy so that you know whom you can call to begin the restoration process.

How Can Fire and Smoke Companies Help Me Recover After a Fire?

Fire recovery and restoration call for meticulous planning and cleanup efforts. Working with our certified specialists at SERVPRO ensures that your Wilmington home is restored to preloss condition, "Like it never even happened." We cover everything within the house to get the results you want, from your carpets and upholstery to insulation and structural elements.

When called for any smoke or fire damage project in Wilmington, we assess the devastation level and adjust our plan accordingly. Some of the advanced equipment that we utilize most for fire incident cleanup includes: 

  • Deodorizing pellets and gels
  • Thermal fogging equipment to seek out embedded particulates and neutralize them
  • Ozone machinery best for extreme odor removal situations
  • Hydroxyl generators work to alter the chemical nature of odors during the cleanup phase
  • Ultra-light volume foggers (ULV) that disperse chemicals which bind to and alter malodor chemical composition
  • Sealants and paint primers

Our efforts focus on restoration and reconstruction versus replacement, which sets us apart at SERVPRO of New Hanover. When you need fire and smoke companies that you can trust, you can always look to us for prompt emergency services 24 hours a day, seven days a week. Call us at (910) 762-8180 to deploy a crew to your location.

What Types of Flood Damage Should I Look for After a Severe Storm in Wilmington?

5/6/2020 (Permalink)

Hand that has written 24/7 Service in red We are available 24-hours a day, 7-days a week and are proud to provide quality cleanup and restoration services.

Flood Damage as a Result of a Storm Can Result in Many Types of Damage. SERVPRO of New Hanover is Here to Help with it All.

Severe storm systems can impact Wilmington homes with a very little warning, especially when homeowners are unsuspecting of a possible issue with their roof, siding, or foundation. As much as the area has experienced flooding, it has become an understanding that the best approach to recovering from situations like these is to trust in the fast response and experienced technicians of the restoration industry. The quicker a storm damage restoration company can identify and restore your property, the better.  Waiting, for any reason, can make all storm and flood damage related issues get worse, fast.

Repairing flood damages to your Wilmington home might seem straightforward, but many concerns linger from the immediate water penetration to several weeks following the flood. Addressing the damage to your home must happen quickly, as pooling water and saturation can begin to affect walls, flooring, and ceiling materials within hours of exposure.  

With water damages, the timeline for irreparable damages is concise. Within only a few hours, drywall can bloat and distort, eroding beyond repair. Our mitigation team can arrive at your home fast in the face of an emergency to begin the necessary steps to limit the spread of the damage throughout the property and to preserve what elements can get salvaged.

Flooding can lead to cracks in your basement walls, trapping moisture in your walls, ceiling, and floor where corrosion, rot, and mold fester. There are several types of mold and each type requires careful consideration and vast knowledge of specific removal techniques in order to thoroughly remediate the situation.  Black mold is especially hazardous. It requires specific cleaning and restoration methods, provided by a water removal or water damage restoration specialist, like those offered through SERVPRO, to treat your home for damage after a flood. Remember, mold may not be readily visible to you, the homeowner, but can wreak havoc on your home without you knowing. Let’s also keep in mind that any amount of flooding presents a potential danger to your home’s foundation. Cement has a porous surface that can crack, crumble, and chip after prolonged moisture exposure.

Flood waters can also get underneath your home, rotting or shifting support beams and posts that provide structural integrity throughout. The best way to avoid problems like this involves preparing your home against flooding, especially unfinished basements and crawlspaces. SERVPRO technicians can help you understand more about keeping these areas clean and dry while also providing you with the flood damage restoration services you need to get things back to normal after significant water intrusions in your home.

SERVPRO’s IICRC-industry certified restoration team could help you address weather-related soil erosion on your property that often leads to flooding in your home. We can also help you install additional drainage and sump pumps that help keep water away from your home. Sump pumps are one of the most effective and efficient ways to remove water from your home quickly. They are especially good for areas like Wilmington and surrounding areas that frequently see flooding. Our technicians can check your home’s gutter system, downspouts, basements, crawlspaces and roofing to ensure that water gets directed away from your home where it belongs.

Our ability to help our customers so swiftly throughout an emergency comes from our reliance on the advanced technology available to our SERVPRO technicians from the moment they arrive at your home. The professionals on site can utilize a range of pumps from portable electric options to our large 300 psi truck-mounted pump for the fastest extraction possible. Once the excess gets removed, our focus can move to drying with our high-strength air movers for fast vaporization of saturation and moisture to our industrial grade dehumidifiers to pull that vapor from the air efficiently.

Take advantage of the experience and training SERVPRO of New Hanover gives you access to and call to start your home’s flood damage restoration, today. We are available 24-hours a day, 7-days a week and are proud to provide quality cleanup and restoration services throughout our local community. Call today (910) 762-8180.

Learn more about Wilmington.

Three Reasons to Call SERVPRO in Wilmington to Slow Viral Spread

4/23/2020 (Permalink)

Close-up of virus cells on a blue background When you feel like germs are everywhere and you can't keep up, SERVPRO is here to help.

Disaster Clean Up and Restoration Leaders 

 Difficult times call for extraordinary responses. There are several business services designated as essential. Though the challenges we are facing can be a bit overwhelming, we train our SERVPRO team in disaster remediation. We bring you commercial-grade equipment and cleaning products to address pathogens, and we are proud to stand up and support our Wilmington community in this time of need.

Our technicians know that emergency cleanup in the Wilmington area requires immediate action, and that is why our goal is to provide a quick response. We are a trusted leader in the community for many reasons. 

 1. Biohazard Cleanup Certification 

SERVPRO managers and technicians are trained and certified in biohazard mitigation recognized by the Institute of Inspection, Cleaning and Restoration Certification. We use EPA-registered cleaning products that meet the emerging viral pathogens claim against viruses, and can clean and apply a disinfectant to any size space. 

 2. Containment Establishment Pros

SERVPRO frequently uses mitigation strategies when responding to disasters where the situation includes airborne and surface contamination as well as viral pathogens. Our negative pressure air scrubbing and infectious debris resolution strategies utilize high-efficiency particulate air filter-fitted equipment to improve air quality and prevent drift of microorganisms. 

 3. SERVPRO - A Name You Can Trust

Our team continually engages with the community during times of emergency, as well as every day. We work closely with area charities to mitigate and prevent all types of accidents and illnesses. The response team is highly skilled and flexible in helping manage many levels of hazardous situations. 

Let SERVPRO of New Hanover support you as you meet a critical community need. Call us at (910) 762-8180.

 Advice from the medical and scientific community regarding how to deal with the coronavirus is based on present knowledge, which is subject to change as the situation continues to develop. There can be no assurance that disinfectants alone will be adequate to fully eliminate the virus. We are not physicians or infectious disease professionals. Consult your medical professionals for individual medical advice.

Having Trouble Understanding Mold Damage in Your Wrightsville Beach Home?

4/17/2020 (Permalink)

White wall with bubbling paint and mold spots There are many types and colors of mold. Whether you see or smell it, contact SERVPRO to commence remediation efforts.

SERVPRO Technicians will NOT ONLY Remediate Mold Damage on Your Property, They Will Guide and Show You Many Effective Preventative Measures

People often confuse mold and mildew while both are used to describe fungal growth, mildew presents as a light-colored powder, with molds containing more colors and a fuzzy texture. Regardless, these are all visible groups of fungi that form and spread over various types of organic matter, including many building materials found in your home.

Discovering mold damage on your Wrightsville Beach area property is rather common. Most homeowners face this problem and only react after finding rather significant amounts in their homes. The majority of mold species that exist are not all that harmful to healthy adult humans. We become exposed to various amounts of mold throughout daily life, at home, work, or school, both indoors and out.

Health concerns usually only develop in the old or very young, others who have an existing respiratory condition or allergies may also have a reaction to mold. Some molds are used to produce a variety of food and medicine, which help protect us from some conditions. However, extensive, prolonged exposure can produce health effects, making it necessary to seek professional assistance to control how much mold interacts with us within our living environment.  

You may not notice mold in your home right away; it can be a very subtle or even hidden growth that begins in your problem. By the time you can see or smell mold in your home, the spread is often more than anyone can handle on your own, making professional remediation services essential. SERVPRO provides you with expertly trained mold remediation specialists who understand how mold acts, responds, and develops.   

SERVPRO understands that controlling mold is as easy as controlling moisture levels in your home. We use a variety of equipment to remove moisture including air movers, dehumidifiers, and advanced moisture detection to get even the smallest areas under control. We can even make recommendations that help prevent future growth.

Contact SERVPRO of New Hanover to schedule your mold remediation services, today. We can provide you with the services you deserve. (910) 762-8180

Learn more about Wrightsville Beach.

Transforming Your Wilmington Facility to Provide Emergency Services?

3/24/2020 (Permalink)

closeup of bacteria over map of the world SERVPRO is certified in biohazard mitigation. Call us for an assessment of your building.

SERVPRO Can Help You Prepare

Difficult times call for extraordinary responses. When Wilmington needs additional beds for those suffering from severe cases of COVID-19, hotels and student housing can be converted. Ensuring proper cleaning for a pandemic response requires fast action by qualified individuals. 

Why reach out to SERVPRO for specialty cleaning services?

Biohazard Cleanup Certification  

SERVPRO managers and crews are trained and certified in biohazard mitigation, ready to use the skills and knowledge they already have to clean and disinfect spaces before, during, and after your facility’s repurposing to respond to the pandemic.

Containment Establishment Pros

SERVPRO frequently uses containment strategies when responding to disasters featuring airborne and surface contamination, molds, and human pathogens such as viruses. We help meet the demands of health officials for negative pressure air scrubbing and infectious debris resolution strategies with HEPA filter-fitted equipment to enhance air quality and prevent drift of microorganisms.  

Wrap-Around Cleaning After the Pandemic

When the need for additional beds in the community subsides, SERVPRO is right with you in restoring your facility to its original purpose. Deep cleaning, followed by disinfection, is the CDC’s best practice. We have access to disinfectants granted the EPA’s emerging viral pathogens claim. These antimicrobials meet the EPA’s criteria for use against SARS-CoV-2, the novel coronavirus that causes the disease COVID-19.


The pandemic response team at SERVPRO of New Hanover is highly-skilled and flexible in the management of infectious agents. Let us support as you meet a critical community need by calling (910) 762-8180.

We are Cleaning Experts

3/18/2020 (Permalink)

SERVPRO is Here to Help during this time of need

During this unprecedented time caused by the global pandemic of coronavirus, this is a reminder to our customers that we are specialists in cleaning services, and we adhere to the highest cleaning and sanitation standards.

Specialized Training

We are prepared to clean and disinfect your home or business, according to protocols set forth by the Centers for Disease Control and Prevention. We have years of experience in dealing with biological contaminants, and we will go beyond the scope of work that regular janitorial staff perform on a daily basis.

The CDC encourages cleaning of high-touch surfaces such as counters, tabletops, doorknobs, light switches, bathroom fixtures, toilets, phones, keyboards, tablets and tables. Other spaces mentioned in the CDC’s guidance for commercial spaces include:

  • Kitchen/Food Areas
  • Bathrooms
  • Schools/Classrooms
  • Offices
  • Retail Spaces
  • Water Fountains
  • Shelving/Racks
  • Sales Counters
  • Carpets and Rugs
  • Stair Handrails
  • Elevator Cars
  • Playground Equipment
  • Fitness Equipment

Specialized Products

The CDC recommends usage of a labeled hospital-grade disinfectant with claims against similar pathogens to the coronavirus. Multiple products in the SERVPRO product line carry the EPA-approved emerging pathogens claims. While there is currently no product tested against this particular strain of the coronavirus, we are following all guidelines as provided by the CDC and local authorities.

Call Today for a Proactive Cleaning

If your home or business needs deep cleaning services, call the experts today – SERVPRO of New Hanover, 910-762-8180

Why SERVPRO Recommends Homeowners Take Steps to Prevent Water Damage in Their Wilmington Residence

2/3/2020 (Permalink)

SERVPRO equipment in a hallway and a living room on hardwood floor. When it comes to water damage in your Wilmington home, SERVPRO will get you taken care of.

Let SERVPRO help prepare and take the steps for your Wilmington water damage.

 There are many things that homeowners in Wilmington can do to protect their investment from the effects of water, fire, and storms. Unfortunately, not every event can be planned for, and when this happens SERVPRO is ready to help out with getting things back to normal. When it comes to water, this everyday substance can cause serious deterioration to your sturdy home.

 This is why SERVPRO recommends homeowners in Wilmington check for water damage periodically. Signs to look for include musty odors, bubbling paint or wallpapers on walls, soft spots in floors, warped floorboards, mold and mildew, and a damp feel in the air. Calling SERVPRO for mitigation keeps such issues from worsening. Allowing these conditions to continue unabated only results in more devastation and higher restoration costs in the future.

 Preventing water damage from becoming worse also protects the belongings inside your residence, those items that make your house a home for your family. Many of these items fall into the category of one-of-a-kind and irreplaceable. Memories of loved ones might remain but losing a piece of them when something they gave you can feel like losing them again. Restoring your home’s humidity levels to normal can help prevent Grandma’s handmade lace from developing spots and a musty odor.

 Warped floorboards also show up when humidity levels are high, but within the floor. Forgetting to finish with a well-wrung out mop or using an overly saturated mop, wood floors can swell and become damaged. We can get these dry again for you. Tile floors can have similar problems when grout or other adhesives disintegrate and let tiles work their way loose. Our building services department knows how to restore these perfectly, making it just “Like it never even happened.”

 Some paints on cabinets flake away when they lose their stick because of changes in the surface they cover. Excess water in the air can cause this to happen. Other paints, especially oil-based ones, bubble up when water vapour levels increase. Cabinets might cost more to refinish than to replace, depending on the materials used. We can help you decide on the most cost-effective approach. Walls can have the same problem, or for those with wallpaper, end up in tatters. We can solve this, also.

 SERVPRO of New Hanover wants to work with you as your partner in preventing and mitigating water damage, and restoring your home where needed. We use diagnostic tools to locate the sources of excess moisture and water so future problems become less likely to occur. Call us at (910) 762-8180 for assistance with your Castle Hayne, Wrightsville Beach, or Wilmington residence.

To find out more about Wilmington, click here.

Strategic Deployment of Air Movers to Dry Flood Damage throughout your Wrightsville Beach Home

1/15/2020 (Permalink)

SERVPRO equipment on the floor of a home. Wrightsville Beach we have the equipment your home needs after a flood damage.

Let SERVPRO help limit the losses in your Wrightsville Beach home after a flood damage.

 Large residences can suffer inexplicably from flooding situations. As weather alerts reach their peak, this period of winter poses a threat of flash flooding to your home. Flash floods can travel at up to nine feet per second, picking up mud, gravel, or rocks. The speed, weight, and force of rushing water can break through doors or windows, rapidly flooding the lower levels while leaving homeowners relatively powerless. You may not be able to stop floodwaters from entering your home, but you can limit the losses they cause by bringing in professional assistance.

 Emergency services for flood damage are available in Wrightsville Beach all year round. The emergency aspect of water restoration depends upon removing water quickly to mitigate potential losses. However, the role of a restorer does not stop at removing standing water. Wet properties are just as likely to suffer significant losses as properties with flooding. SERVPRO uses qualified technicians to ensure the drying procedure is as effective at mitigating future losses as the removal procedure is at stopping immediate concerns.

Wet floors raise humidity levels as the moisture evaporates. As water evaporates, it can create a boundary layer of air that inhibits further evaporation. To combat this issue, SERVPRO technicians use air movers to keep air circulating and replace humid boundary layers with dryer sheets. This process can play a significant role in the length of time it takes for your property to restore to a preloss condition.

 To promote constant airflow, SERVPRO technicians may use as many as twenty air-movers. Axial air movers use centrifugal motion to move larger volumes of air and use a daisy chain fitting to ensure that multiple units can be set up in a room with only one power cord. Placing air movers ensures that it is possible to circulate air throughout the home from one or two open points of outdoor air. If there are security concerns, air movers are deployed in a closed-circuit system using dehumidifiers to provide dry air.

 Drying the lower levels of a fully flooded property can reduce claims and secondary losses. Contact SERVPRO of New Hanover at (910) 762-8180 now.

 To find out more about Wrightsville Beach, click here.

How SERVPRO Finishes DIY Fire Damage Cleanings Job in Wilmington

9/26/2019 (Permalink)

Burned pans on stove. Smoke and soot on wall. Protein fires may seem to be localized to the kitchen, but their pungent odor and soot spread throughout the house.

Wilmington Fire Damage Gets Cleaned Up for Good the Second Time Around

 Many, many DIY projects are great to do around your home, but one of them you should never do is clean up fire damage on your own. Sounds simple enough, see smoke, wipe it away. Burn something in a pan or the oven, not too much visible smoke residue to clean up, wipe the kitchen and done. 

 Moreover, then a pungent odor from the fire damage in your Wilmington home begins to grow. Worse, you can smell it in other areas of the house that were initially affected by the fire. That is when you should call in a professional restoration services company to eliminate residual smoke damage to your property.


When you need follow-up after a DIY cleanup, it is vital to bring in a restoration services company that has both the training and equipment to neutralize smoke odors. They should eliminate cross-contamination of soot in the home. This company should also be able to clean the HVAC ductwork if necessary. 

Special Attention to Protein Fires

When proteins burn in a pan or within an oven, there often is not much in the way of visible dark smoke residue that you expect to see. The protein strands combust and turn into a fine mist that spreads over surfaces and has a powerful odor. However, it is nearly invisible and challenging to clean. SERVPRO technicians use professional-strength solutions to clean all surfaces, including walls and floors, to ensure no protein residues get left behind. 

 Odor Control is Vital

The scent left by a protein fire is not one that a wall plug-in air freshener has the power to remove. It has the potential to spread throughout the home. This smoke requires elimination by both cleaning and neutralizing airborne particles at the molecular level using equipment such as hydroxyl generators and thermal fogging to reach odors within porous objects.

SERVPRO of New Hanover at (910) 762-8180 arrives within an hour of your call to clean up and restore your property from fire damage. The certified technicians have access to advanced technology to return your home to its pre-fire condition. 

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