SERVPRO of New Hanover Employee Photos

man in front of Servpro sign

Rich Blanford

Production Manager - He has been with us since 2011. Rich is IICRC certified in Water Damage Restoration, and ASD, Applied Structural Drying. His strong experience with Water, Fire, and Mold jobs sets the tone for all our technicians. Rich is responsible for the scheduling of many jobs and always focuses on customer satisfaction.

man in front of Servpro sign

Tommy Sneed

Repair Manager - He has over 18 years experience in our industry and has been with us since 2013. Tommy is a Licensed Adjuster, the liaison with the many insurance companies we deal with for cleanup and repairs. He is IICRC water and ASD certified. Tommy is also certified in Lead-based paint activities and renovations--RRRP.

man in front of Servpro sign

Zak Wilcox

Repair Manager - Zak has over 15 years of experience in the construction industry and has been with us since 2020. Zak strives to get his customer's homes back to preloss condition as quickly as possible.  

female servpro employee

Adraine Dixon

Crew Chief - She is IICRC Water, and Fire & Smoke Damage Restoration (SRT) certified. Adraine possesses the knowledge-based ECTP background, has been a team player since 2013, and works well with her crews.

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Kevin Smith

Crew Chief - He is IICRC Water certified and leaves the job site clean and dry. Kevin has also completed our Employee Certification Training Program, ECTP. He has been a SERVPRO team member since 2016.

Water technician

DeAnna Babson

Crew Chief-  DeAnna is an IICRC certified water technician for SERVPRO of New Hanover. DeAnna's strong drive and attention to detail makes her a valued team member. She has completed our rigorous SERVPRO Employee Certification Training Program. This program teaches advanced cleaning and restoration techniques and how to properly use our state-of-the-art equipment. This training also emphasizes listening skills, customer service, and exceeding our customers’ expectations. DeAnna has been with SERVPRO since 2015.

man in front of Servpro sign

Tim Ansell

Technician-  Tim has completed our rigorous SERVPRO Employee Certification Training Program. This program teaches advanced cleaning and restoration techniques and how to properly use our state-of-the-art equipment. This training also emphasizes listening skills, customer service, and exceeding our customers’ expectations. Tim has been with SERVPRO since 2020.

man in front of Servpro sign

Zach Ernest

Technician- Zach's strong drive and attention to detail makes her a valued team member. He has completed our rigorous SERVPRO Employee Certification Training Program. This program teaches advanced cleaning and restoration techniques and how to properly use our state-of-the-art equipment. This training also emphasizes listening skills, customer service, and exceeding our customers’ expectations. Zach has been with SERVPRO since 2020.

man in front of Servpro sign

Allen Rattray

Technician-  Allen is originally from the Raleigh, NC area and worked multiple years in the packing and moving industry. He enjoys helping others and is excited to join our team to learn & grow in the restoration industry.

female servpro employee

Susan Hunley

Office Manager - She has been with us since 2012 and keeps the office humming at a perfect pitch. Susan is strong and attentive to the needs of our customers and clients. She is well versed in two SERVPRO Corporate Proprietary software programs the Xactimate 27.5 and the Xactimate 28. Susan sets the tone for the communication between office staff, the sales force, and the production personnel. She can be reached at (910) 762-8180.

female servpro employee

Christina Pollard

Compliance Officer - Christina is IICRC Water certified and has been our liaison with insurance companies since 2013. She also is Xactimate Level 1 & 2 certified and an NC Notary. SERVPRO's special relationship with many of the agencies, through Christina's attention to detail, results in timely solutions to our customers' needs. Christina excels with customer satisfaction, a cornerstone of our corporate philosophy.  

female servpro employee in black shirt

Kellie Hall

HR Manager- Kellie has many years of bookkeeping and administrative experience and enjoys keeping all the "behind the scenes" organized and balanced. Kellie has been with SERVPRO since 2017 and is a native to NC. In her spare time, she enjoys spending time with her kids and all of her critters, going to the beach, and helping others. 

female servpro employee

Leah Kaminski

Repair Coordinator/Accounts Payable. Leah is responsible for creating all PO’s on repair jobs, create and manage all budgets/job costs for the Repair Division, and entering all subcontractor bills to be paid. We love having Leah as part of our team!

female servpro employee

Kelly Lake

Repair Administrator-  Kelly Lake has been a part of the team since January of 2019 and has 6 years of SERVPRO experience. Her duties are being the liaison between mitigation and repairs and being the in-office point of contact for our customers throughout the Repair portion of the job.  Kelly's favorite part of her job is helping the clients through the process."

man in front of Servpro sign

Michael Snyder

Sales and Marketing Manager - Michael has over fifteen years of sales and marketing experience and joined our SERVPRO franchise in the Fall of 2016. He focuses on and solidifying relationships with our existing customers and developing new contacts. He has been an Eastern NC resident for over 18 years.  Outside of work you can find him with his family or running local trails.

man in front of Servpro sign

Wesley Haynes

Sales and Marketing Representative - He is a North Carolina native and has been a key figure in our sales force since 2014. Wesley shines at superior customer service, and he excels in working with insurance claims and reaching out to community organizations to broaden our footprint. Call Wesley for any water, fire, or mold issues you may encounter.

man in front of Servpro sign

Trey Love

Sales and Marketing Representative & Estimator. He applies his IICRC water certification in his contacts with the public. Trey has been with SERVPRO from January of 2017. He has great customer service skills. Trey also is an estimator who greatly aids in preparing costs and documentations. We are glad to have him onboard.

Abel

Abel Haynes

Sales and Marketing Representative in-training.