SERVPRO of New Hanover Employee Photos

man in front of Servpro sign

Rich Blanford

Production Manager - He has been with us since 2011. Rich is IICRC certified in Water Damage Restoration, and ASD, Applied Structural Drying. His strong experience with Water, Fire, and Mold jobs sets the tone for all our technicians. Rich is responsible for the scheduling of many jobs and always focuses on customer satisfaction.

man in front of Servpro sign

Tommy Sneed

Repair Manager - He has over 18 years experience in our industry and has been with us since 2013. Tommy is a Licensed Adjuster, the liaison with the many insurance companies we deal with for cleanup and repairs. He is IICRC water and ASD certified. Tommy is also certified in Lead-based paint activities and renovations--RRRP.

Adraine Dixon

Crew Chief - She is IICRC Water, and Fire & Smoke Damage Restoration (SRT) certified. Adraine possesses the knowledge-based ECTP background, has been a team player since 2013, and works well with her crews.

man in front of Servpro sign

Kevin Smith

Crew Chief - He is IICRC Water certified and leaves the job site clean and dry. Kevin has also completed our Employee Certification Training Program, ECTP. He has been a SERVPRO team member since 2016.

crew member

Tavon Williams

Tavon has completed our rigorous SERVPRO Employee Certification Training Program. This program teaches advanced cleaning and restoration techniques and how to properly use our state-of-the-art equipment. This training program also focuses on listening skills and customer service.  Tavon has a strong worth ethic and is known around our office for his attention to detail. Tavon has been with SERVPRO since 2019.

Water technician

DeAnna Babson

DeAnna is an IICRC certified water technician for SERVPRO of New Hanover. DeAnna's strong drive and attention to detail makes her a valued team member. She has completed our rigorous SERVPRO Employee Certification Training Program. This program teaches advanced cleaning and restoration techniques and how to properly use our state-of-the-art equipment. This training also emphasizes listening skills, customer service, and exceeding our customers’ expectations. DeAnna has been with SERVPRO since 2015.

man in front of Servpro sign

JohnDavid McCaskill

JohnDavid has completed our rigorous SERVPRO Employee Certification Training Program. This program teaches advanced cleaning and restoration techniques and how to properly use our state-of-the-art equipment. This training program also focuses on listening skills and customer service.  JohnDavid has a strong worth ethic and is known around our office for his attention to detail. Tavon has been with SERVPRO since 2020.

Susan Hunley

Office Manager - She has been with us since 2012 and keeps the office humming at a perfect pitch. Susan is strong and attentive to the needs of our customers and clients. She is well versed in two SERVPRO Corporate Proprietary software programs the Xactimate 27.5 and the Xactimate 28. Susan sets the tone for the communication between office staff, the sales force, and the production personnel. She can be reached at (910) 762-8180.

female servpro employee

Christina Pollard

Compliance Officer - Christina is IICRC Water certified and has been our liaison with insurance companies since 2013. She also is Xactimate Level 1 & 2 certified and an NC Notary. SERVPRO's special relationship with many of the agencies, through Christina's attention to detail, results in timely solutions to our customers' needs. Christina excels with customer satisfaction, a cornerstone of our corporate philosophy.  

man in front of Servpro sign

Tim Ansell

Tim is a water technician for SERVPRO of New Hanover. Tim has completed our rigorous SERVPRO Employee Certification Training Program. This program teaches advanced cleaning and restoration techniques and how to properly use our state-of-the-art equipment. This training also emphasizes listening skills, customer service, and exceeding our customers’ expectations. Tim has been with SERVPRO since 2020.

man in front of Servpro sign

Michael Snyder

Sales and Marketing Manager - He has over ten years of sales and marketing experience and joined our SERVPRO franchise in the Fall of 2016. Michael focuses on and solidifying relationships with our existing customers even as he develops new contacts. He has been a Wilmington resident for over 15 years.

man in front of Servpro sign

Wesley Haynes

Sales and Marketing Representative - He is a North Carolina native and has been a key figure in our sales force since 2014. Wesley shines at superior customer service, and he excels in working with insurance claims and reaching out to community organizations to broaden our footprint. Call Wesley for any water, fire, or mold issues you may encounter.

man in front of Servpro sign

Zach Ernest

Zach is a water technician for SERVPRO of New Hanover. Zach's strong drive and attention to detail makes her a valued team member. He has completed our rigorous SERVPRO Employee Certification Training Program. This program teaches advanced cleaning and restoration techniques and how to properly use our state-of-the-art equipment. This training also emphasizes listening skills, customer service, and exceeding our customers’ expectations. Zach has been with SERVPRO since 2020.

Trey Love

Sales and Marketing Representative & Estimator. He applies his IICRC water certification in his contacts with the public. Trey has been with SERVPRO from January of 2017. He has great customer service skills. Trey also is an estimator who greatly aids in preparing costs and documentations. We are glad to have him onboard.

man in front of Servpro sign

Travis Burke

Travis is a water technician for SERVPRO of New Hanover. He has completed our rigorous SERVPRO Employee Certification Training Program. This program teaches advanced cleaning and restoration techniques and how to properly use our state-of-the-art equipment. This training also emphasizes listening skills, customer service, and exceeding our customers’ expectations. Travis has been with SERVPRO since 2020.

Abel

Abel Haynes

Sales and Marketing Representative in-training. 

man in front of Servpro sign

Zak Wilcox

Repair Manager - Zak has over 15 years of experience in the construction industry and has been with us since 2020. Zak strives to get his customer's homes back to preloss condition as quickly as possible.