SERVPRO of New Hanover Employee Photos

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Rich Blanford

Production Manager - He has been with us since 2011. Rich is IICRC certified in Water Damage Restoration, and ASD, Applied Structural Drying. His strong experience with Water, Fire, and Mold jobs sets the tone for all our technicians. Rich is responsible for the scheduling of many jobs and always focuses on customer satisfaction.

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Amy Bell

Assistant Production Manager-  Amy is from North Carolina.  She has been in the restoration industry for 2 years and is WRT and ASD certified.  She enjoys art, fishing, and going to the beach in her spare time. 

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Tommy Sneed

Restoration Manager - He has over 18 years of experience in our industry and has been with us since 2013. Tommy is a Licensed Adjuster, the liaison with the many insurance companies we deal with for cleanup and repairs. He is IICRC water and ASD certified. Tommy is also certified in Lead-based paint activities and renovations--RRRP.

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Zak Wilcox

Project Manager - Zak has over 15 years of experience in the construction industry and has been with us since 2020. Zak strives to get his customer's homes back to preloss condition as quickly as possible.  

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Adraine Dixon

Contents/Cleaning Manager - She is IICRC Water, and Fire & Smoke Damage Restoration (SRT) certified. Adraine possesses the knowledge-based ECTP background, has been a team player since 2013, and works well with her crews.

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Kevin Smith

Crew Chief - He is IICRC Water certified and leaves the job site clean and dry. Kevin has also completed our Employee Certification Training Program, ECTP. He has been a SERVPRO team member since 2016.

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Tim Ansell

Crew Chief-  Tim has completed our rigorous SERVPRO Employee Certification Training Program. This program teaches advanced cleaning and restoration techniques and how to properly use our state-of-the-art equipment. This training also emphasizes listening skills, customer service, and exceeding our customers’ expectations. Tim has been with SERVPRO since 2020.

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Zach Ernest

Crew Chief- Zach's strong drive and attention to detail makes him a valued team member. He has completed our rigorous SERVPRO Employee Certification Training Program. This program teaches advanced cleaning and restoration techniques and how to properly use our state-of-the-art equipment. This training also emphasizes listening skills, customer service, and exceeding our customers’ expectations. Zach has been with SERVPRO since 2020.

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Johnathan Soto

Technician- Johnathan recently moved to NC from PA. Johnathan has been in the restoration industry for a little over 2 years.  He enjoys the outdoors, surfing, skateboarding, and fishing in his spare time.  We are excited to have him on our SERVPRO team.

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Sam Griffith

Technician-  Sam is an NC native; currently living in Wilmington. Sam is fairly new to the restoration industry but loves helping people.  He enjoys fishing in his spare time and likes to cook. We are excited to have him on our SERVPRO team.

female SERVPRO employee

Susan Hunley

Office Manager - She has been with us since 2012 and keeps the office humming at a perfect pitch. Susan is strong and attentive to the needs of our customers and clients. She is well versed in two SERVPRO Corporate Proprietary software programs the Xactimate 27.5 and the Xactimate 28. Susan sets the tone for the communication between office staff, the sales force, and the production personnel. She can be reached at (910) 762-8180.

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Kellie Hall

HR Manager- Kellie has many years of bookkeeping and administrative experience and enjoys keeping all the "behind the scenes" organized and balanced. Kellie has been with SERVPRO since 2017 and is a native to NC. In her spare time, she enjoys spending time with her kids and all of her critters, going to the beach, and helping others. 

female SERVPRO employee

Kelly Lake

Job File Coordinator-  Kelly Lake has been a part of the team since January of 2019 and has 6 years of SERVPRO experience. Her duties are being the liaison between mitigation and repairs and being the in-office point of contact for our customers throughout the Repair portion of the job.  Kelly's favorite part of her job is helping the clients through the process."

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Sabrina Privette

Job File Coordinator-  Sabrina is originally from Hamlet, NC and now residing in Wilmington.  A quick worker who is great with customers, we are lucky to have Sabrina on our team.  In her spare time, she enjoys baking, crochet, and sewing.

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Audrey Smith

Office Administrator- Audrey is from Boone, NC; currently living in Wilmington. She enjoys reading, running & baking in her free time. We are excited to have her on our SERVPRO team.

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Michael Snyder

Sales and Marketing Manager - Michael has over fifteen years of sales and marketing experience and joined our SERVPRO franchise in the Fall of 2016. He focuses on and solidifying relationships with our existing customers and developing new contacts. He has been an Eastern NC resident for over 18 years.  Outside of work you can find him with his family or running local trails.

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Wesley Haynes

Sales and Marketing Representative/Estimator - He is a North Carolina native and has been a key figure in our sales force since 2014. Wesley shines at superior customer service, and he excels in working with insurance claims and reaching out to community organizations to broaden our footprint. Call Wesley for any water, fire, or mold issues you may encounter.

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Trey Love

Sales and Marketing Representative & Estimator. He applies his IICRC water certification in his contacts with the public. Trey has been with SERVPRO from January of 2017. He has great customer service skills. Trey also is an estimator who greatly aids in preparing costs and documentations. We are glad to have him onboard.

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Abel Haynes

Sales and Marketing Representative in-training. 

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Preston Brewer

Marketing Representative- Preston is from Lancaster, SC; currently living in Leland. Preston has been in the roofing industry for 5 years and is eager to expand his knowledge in the restoration industry.  He enjoys playing golf, fishing & traveling in his spare time. 

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Jocelyn Allen

Technician-  Jocelyn is new to the restoration industry and eager to learn and help people. Jocelyn is from Maryland, currently living in Wilmington. She enjoys kayaking, playing music, and going to concerts in her free time. We are excited to have her on our SERVPRO team.

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David Fouche

Technician-  David is native to NC, currently living in Wilmington.  David is new to the restoration industry but has years of plumbing experience. He enjoys reading, watching TV, and working on puzzles in his free time. We are excited to have him on our SERVPRO team.

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Chayton Disher

Technician- 

Chayton is from Indiana, currently living in Wilmington. Chayton is new to the restoration industry and eager to learn all about it.  He enjoys working out, swimming, and going on hikes in his free time. We are excited to have him on our SERVPRO team.

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Kevin Messer

Technician-  Kevin is from Texas; currently living in Wilmington. Kevin is fairly new to the restoration industry but has lots of experience in repairs and maintenance in different industries. He enjoys skateboarding, hiking, fishing, & traveling in his free time. We are excited to have him on our SERVPRO team.

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Eric Caldwell

Warehouse Manager-  Eric is from Dayton, OH; currently living in Richlands. Eric has a background in the moving industry and he has been doing warehouse work for many years. He enjoys restoring cars and woodworking in his free time.  

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Kassie Morgan

Project Manager-  Kassie recently moved to Rocky Point from Phoenix, AZ. Kassie hasn't worked in the restoration industry but she has been in the construction field for over 10 years. She enjoys hiking, camping & kayaking.  

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Sarai Cunningham

Accounts Receivable-  Sarai is from Harkers Island, NC; currently living in Wilmington, NC. She enjoys tennis, baking, and hiking in her free time. Sarai is new to the restoration industry but has years of accounting experience. 

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Ty Ellerby

Technician(Contents)- Ty is from Massachusetts; currently living in Wilmington. Ty has experience in the moving industry and is eager to learn all about restoration. He enjoys film, music, and reading in his free time. T

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Summer Kirk

Technician- Summer is originally from Salisbury, NC; currently living in Hallsboro. Summer has been in the restoration industry for over 6 years. She enjoys spending time with family and relaxing during her free time. 

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Morgan Darrin

Technician- Morgan is from Hammondsport, NY; currently living in Wilmington. Morgan has about a year of experience in the restoration industry. She enjoys going to the beach, fitness, and spending time with her child in her free time. 

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Eric Heid

Project Manager-  Eric is from Warren, PA; currently living in Leland. Eric has been in the construction industry for 15 years.  He enjoys woodworking, hiking, and playing sports with his boys in his free time.