Water Damage Repair and Restoration

Most water-damage incidents happen when least expected, but with help from our IICRC certified technicians, it is possible to reverse or forestall their effects. SERVPRO of New Hanover relies on advanced moisture detection equipment, the team's combined work experience of over 75 years and a touch of Southern Hospitality to help homeowners in distress. ASD, Applied Structural Drying certification means our customers benefit from industry-leading techniques resulting in a successful conclusion to their water loss.

Every water damage case is unique, so assessment before restoration is part of our effort to ensure every customer is satisfied with our action plan. Other aspects of the services we offer like moisture control, microbial growth prevention, and deodorization are also standard in all incidents. Our teams come to the loss site equipped to extract water and dry the structure as soon as possible, minimizing secondary damage.

We understand how disruptive water loss incidents can be since some of us have suffered property loss too. Being part of the community helps us to create unique solutions to help you deal with the financial and emotional challenges of water-damaging events.

Have Water or Flood Damage?
Call Us Today – (910) 762-8180

Locally Owned Company with National Resources

As a locally owned and operated business, SERVPRO of New Hanover is strategically located to respond quickly to your water or flood damage event. When a major flooding event occurs, we can call upon our national network of 1960 SERVPRO Franchises and special Disaster Recovery Teams if we need additional resources or personnel.

We are proud to serve our local communities:

Why Choose SERVPRO of New Hanover?

fast response to water damage

We’re Faster to Any Size Disaster

SERVPRO has over 1960 U.S. and Canadian Franchise locations, strategically positioned to be faster to any size disaster. If your Wilmington home or business is affected by water damage, we can provide an immediate emergency response that helps to prevent secondary damage and mold.

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highly trained water damage restoration technicians

We’re Highly Trained Water Damage Specialists

We are water damage specialists who get started promptly to get your property dry and back to pre-water-damage condition. Using advanced water removal and drying equipment and scientific drying principles to get your property dried quickly, we document the drying process to validate your home or business is ready. Learn about our water damage training and certificates.

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fast water damage cleanup

We Use Advanced Drying Equipment and Techniques

Using specialized equipment and products, our technicians extract standing water and dry your property quickly and efficiently. We then finish the job with professional-grade cleaning, sanitizing, and deodorizing products for your comfort and safety.

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Our Water Damage Restoration Process

Since every flood and water damage scenario is a little different, each one requires a unique solution tailored for the specific conditions. However, the overall water restoration process remains the same. The steps below detail our restoration process for the typical water-damaged property.

Step 1: Emergency Contact

Step 2: Inspection and Damage Assessment

Step 3: Water Removal/Water Extraction

Step 4: Drying and Dehumidification

Step 5: Cleaning and Repair

Step 6: Restoration