What our Customers say...
As we’re closing out the New Year, I wanted to take a second and thank you for building an organization that is dedicated to quality and takes the delivery of customer service to a level unfathomable. I’m approaching the one year mark of working with SERVPRO of New Hanover– I had a disaster fall into my lap and I had never dealt with something on that scale before. I had no idea who to call or how one comes back from a meltdown like that. Your team, who clearly works very hard, made the project look effortless. When the Hurricane came through, I felt more empowered over a disaster because I knew I could call on a company that specializes in such work. When I was making my way back from evacuating, all the roads in and out of Wilmington were a gamble – roads were washing out and flooding so fast that the Google maps couldn’t keep up. We made it home that day because we followed a SERVPRO tractor-trailer into town – I can’t imagine a better way of being reminded who you can rely on when all hell breaks loose. I would like to let you know, as the owner, how much I appreciate your crew. Wes’ diligent presence in my office is how I knew who to call; I know that when I call Wes, things progress in the best possible way. Jaclyn, Susan, and Christina are delights to speak with on the phone. Tommy Snead, as a project manager, has a work ethic that I admire – if he ever teaches a class on how to manage anything, I will be the first to enroll. I wish I would have kept track of the names of the individual technicians who worked on my projects, they are consistently friendly and knowledgeable. Mr. Davis, all of those folks are an asset to your business. I hope you all have a Happy New Year, I hope that New Year brings more success than you all are prepared for. Thank you, with the most sincerity that I can muster. I keep Wes’ card handy and when disaster shows up, I know who to call first.
A giant round of applause for Wes Haynes and his crew of Hilary and Charles. We were faced with a broken pipe leak on our first floor and were mighty happy to see them arrive at our front door the next morning. They worked to asses areas of moisture before demolition began. As their work progressed, they kept us in the loop with each new finding. All three were here again today, working continuously to remove all remaining damaged surfaces. Not only were they thorough and conscientious, but all three were cheerful, polite and so easy to be around. Three gems.....thank you SERVPRO for hiring these young professionals whose aim was to please......and they sure did! Great work, crew!!
We had an issue with ice forming under our shingles which caused the melted snow to back up under our shingles and flood our attic. Michael Snyder came to the rescue! He went above and beyond to help! We were fortunate that the damage was minimal but he still spent time to help us determine our best resolution. Although we hope that we don’t need to call them again, should the need arise we would call again in a heartbeat.
Phenomenal service and communication. Hilary W. particularly has always been available for any questions I have and has a phenomenal demeanor with my residents and with my staff.
We had a mold issue inside our attic and called SERVPRO to see their solution. We did a comparison to another local service company and hands down, SERVPRO gave us the very best cost breakdown, with results of the problems we were facing. When the work was done, and they did a very professional job, they did a thorough inspection of work and gave their guarantee of completion. Outstanding work, and competent and thorough crew staffing. I highly recommend them.
They were fantastic. Glad to have met both of them and we would do business with again anytime because of the amazing service.
Hilary and crew did some work for us in our home last week. Fantastic job done. Highly recommended! Thank you!
We use SERVPRO for our commercial apartment community and they are excellent to work with. Great to work with from response time to the quality of their work. Save the time and call SERVPRO of New Hanover, you will not regret it!
My mother-in-law had major flooding in her home because of a broken pipe and I called SERVPRO and they went out to her home and assessed the damage, gave her an estimate which was within her budget. They set up fans, they tested her home for mold and they helped her through the whole process. She is back in her home comfortably thanks to SERVPRO.
SERVPRO is great! They always do a good job and are super friendly!
SERVPRO is a shining example of professionalism and performance. The job was done quickly, and done correctly the first time. Very happy with my experience.
I’m truly impressed with your entire staff. Amazing work.
Cannot begin to say enough great things!!!
Very satisfied with the end results!
Mr. Lee was the best working with me.
Impressed from start to finish.
I thank you all at SERVPRO for providing such great service! Loved Lee! Great Guy - Very comfortable to be around.
I will definitely recommend them to anyone needing the same type of services. I enjoyed everyone that I dealt with - Great experience!
I am quite pleased!
Keep performing the way you do, Great job! Tommy was very easy to communicate with, explained everything very well.
They did a great job.
Everything was handled in a very professional way.
Keep up the good work. Everyone was very pleasant and helpful. They kept me well informed on what needed to be done. Thank you.
Your team was fabulous to work with. They paid great attention to every detail. I would recommend SERVPRO to anyone needing their services. Just thrilled.
The staff was extremely accommodating and kind, and we are so grateful for their professionalism.
All work was great! And customer service was great as well!
I was pleasantly surprised on the speed of removing all that water from my second floor bathroom. You saved by house. Thank you so much.
The wording on the side of the SERVPRO trucks doesn't say it all. Fire and Water Cleanup and Restoration™ - "Like it never even happened." is truly what you and your staff do, but you could also add Even Better Than Before! I would be happy to recommend your work and staff to anyone who needs your help.
The SERVPRO team at the house were knowledgeable and professional when I stopped by (empty house I am moving in.) Your tech gave me info about the filters. Thanks.
They were wonderful. I never thought I would be able to cook dinner again after that fire in our kitchen. I am just thrilled by your work. Thank you a thousand times over.
I was very impressed with all of the on-site staff. These guys/ladies did everything possible to take care of me. I would not hesitate to recommend SERVPRO of New Hanover to any customer who has suffered water damage.
Everyone was very friendly and the response was excellent. Thank you! I will tell all my friends to use SERVPRO.
I could not stand that odor from the mold. Your technicians made my house safe and clean smelling again. I can now use my A/C.
They did an awesome job. Polite and so professional. The carpets were clean and the apartment smelled great.
Team was great. No more water and no water damage after you guys were done. Awesome.
The SERVPRO staff was excellent to work with. They were always courteous, polite and knowledgeable. They worked very hard and are an asset to SERVPRO of New Hanover.
I want to thank you and your employees for the handling of our claim for the gas logs-soot damage all over our house. When we returned home, our house was clean and everything was put back where it belonged, even the pictures and knick-knacks. Thank you again for making a bad situation into a very satisfied customer. We will never forget your kindness.
Great response time, very professional & courteous.
Fantastic job! Thank you. I was so worried that my house would never be free of that pesky mold. But SERVPRO did it.
The crew worked very fast and were friendly.
Response came on Christmas Day. What a Godsend. I was out of town and they stayed in constant contact until I returned.
We are very pleased with how SERVPRO came quickly to our house and got rid of the water. It took a few days to dry out everything, but there was a lot of water. You will be recommended by me to my friends. Thank you.
I think y'all were top notch!!!
The crew was awesome, paying attention to every detail. Carpets looked great!
I've worked with you before and am glad to be with you again. You did not disappoint. Thank you so much.
Excellent service and thorough job done. We appreciate how courteous and task oriented SERVPRO was.
Zak and Alonzo had their ‘A Game’ taking care of our water damage. They are great communicators. We continue to tell our insurance adjuster how professionally your team handled everything. You beat my expectations. Congratulations.
Kenny was very professional, courteous, respectful and friendly! I wish all personnel could be like Kenny! Honestly! Thank you for such an excellent job.
All of the technicians that came to my home were prompt and attentive to our needs. Thank you SERVPRO.