What our Customers say...


SERVPRO is a shining example of professionalism and performance. The job was done quickly, and done correctly the first time. Very happy with my experience.

I’m truly impressed with your entire staff. Amazing work.

Cannot begin to say enough great things!!!

Very satisfied with the end results!

Mr. Lee was the best working with me. 

Impressed from start to finish.

I thank you all at SERVPRO for providing such great service! Loved Lee! Great Guy - Very comfortable to be around. 

I will definitely recommend them to anyone needing the same type of services. I enjoyed everyone that I dealt with - Great experience!

I am quite pleased!

Keep performing the way you do, Great job! Tommy was very easy to communicate with, explained everything very well.

They did a great job. 

Everything was handled in a very professional way. 

Keep up the good work. Everyone was very pleasant and helpful. They kept me well informed on what needed to be done. Thank you.

Your team was fabulous to work with. They paid great attention to every detail. I would recommend SERVPRO to anyone needing their services. Just thrilled.

The staff was extremely accommodating and kind, and we are so grateful for their professionalism.

All work was great! And customer service was great as well!

I was pleasantly surprised on the speed of removing all that water from my second floor bathroom. You saved by house. Thank you so much.

The wording on the side of the SERVPRO trucks doesn't say it all. Fire and Water Cleanup and Restoration™ - "Like it never even happened." is truly what you and your staff do, but you could also add Even Better Than Before! I would be happy to recommend your work and staff to anyone who needs your help.

The SERVPRO team at the house were knowledgeable and professional when I stopped by (empty house I am moving in.) Your tech gave me info about the filters. Thanks.

They were wonderful. I never thought I would be able to cook dinner again after that fire in our kitchen. I am just thrilled by your work. Thank you a thousand times over.

I was very impressed with all of the on-site staff. These guys/ladies did everything possible to take care of me. I would not hesitate to recommend SERVPRO of New Hanover to any customer who has suffered water damage.

Everyone was very friendly and the response was excellent. Thank you! I will tell all my friends to use SERVPRO.

I could not stand that odor from the mold. Your technicians made my house safe and clean smelling again. I can now use my A/C.

They did an awesome job. Polite and so professional. The carpets were clean and the apartment smelled great.

Team was great. No more water and no water damage after you guys were done. Awesome.

The SERVPRO staff was excellent to work with. They were always courteous, polite and knowledgeable. They worked very hard and are an asset to SERVPRO of New Hanover.

I want to thank you and your employees for the handling of our claim for the gas logs-soot damage all over our house. When we returned home, our house was clean and everything was put back where it belonged, even the pictures and knick-knacks. Thank you again for making a bad situation into a very satisfied customer. We will never forget your kindness.

Great response time, very professional & courteous.

Fantastic job! Thank you. I was so worried that my house would never be free of that pesky mold. But SERVPRO did it.

The crew worked very fast and were friendly.

Response came on Christmas Day. What a Godsend. I was out of town and they stayed in constant contact until I returned.

We are very pleased with how SERVPRO came quickly to our house and got rid of the water. It took a few days to dry out everything, but there was a lot of water. You will be recommended by me to my friends. Thank you.

I think y'all were top notch!!!

The crew was awesome, paying attention to every detail. Carpets looked great!

I've worked with you before and am glad to be with you again. You did not disappoint. Thank you so much.

Excellent service and thorough job done. We appreciate how courteous and task oriented SERVPRO was.

Zak and Alonzo had their ‘A Game’ taking care of our water damage. They are great communicators. We continue to tell our insurance adjuster how professionally your team handled everything. You beat my expectations. Congratulations.

Kenny was very professional, courteous, respectful and friendly! I wish all personnel could be like Kenny! Honestly! Thank you for such an excellent job.

All of the technicians that came to my home were prompt and attentive to our needs. Thank you SERVPRO.