SERVPRO of New Hanover Employee Photos

Rich Blanford

Rich Blanford

Production Manager - He has been with us since 2011. Rich is IICRC certified in Water Damage Restoration, and ASD, Applied Structural Drying. His strong experience with Water, Fire, and Mold jobs sets the tone for all our technicians. Rich is responsible for the scheduling of many jobs and always focuses on customer satisfaction.

Tommy Sneed

Tommy Sneed

Repair Manager - He has over 18 years experience in our industry and has been with us since 2013. Tommy is a Licensed Adjuster, the liaison with the many insurance companies we deal with for cleanup and repairs. He is IICRC water and ASD certified. Tommy is also certified in Lead-based paint activities and renovations--RRRP.

Keith Keen

Keith Keen

Repair Manager - Keith has over 17 years experience in the building and repair industry and joined our team in May. Keith is adept in managing multiple projects and keeping all of his clients extremely happy.  His goal is to make it "Like it never even happened." for all his clients. 

Adraine Dixon

Adraine Dixon

Crew Chief - She is IICRC Water, and Fire & Smoke Damage Restoration (SRT) certified. Adraine possesses the knowledge-based ECTP background, has been a team player since 2013, and works well with her crews.

Alvin Hooper

Alvin Hooper

Crew Chief - He is IICRC Water certified and leaves the job site clean and dry. Alvin has also completed our Employee Certification Training Program, ECTP. He has been a SERVPRO team member since 2013.

DeAnna Wood

DeAnna Wood

Crew Chief - She is IICRC Water certified along with the corporate ECTP training and certification. DeAnna has been a valuable part of our team since 2014. Customer satisfaction ranks high on her list.

Susan Hunley

Susan Hunley

Office Manager - She has been with us since 2012 and keeps the office humming at a perfect pitch. Susan is strong and attentive to the needs of our customers and clients. She is well versed in two SERVPRO Corporate Proprietary software programs the Xactimate 27.5 and the Xactimate 28. Susan sets the tone for the communication between office staff, the sales force, and the production personnel. She can be reached at (910) 762-8180.

Christine Gower

Christine Gower

Compliance Officer - She is IICRC Water certified and has been our liason with insurance companies since 2013. SERVPRO's special relationship with many of the agencies, through Christine's attention to detail, results in timely solutions to our customers' needs. Christine excels with customer satisfaction, a cornerstone of our corporate philosophy.

Michael Snyder

Michael Snyder

Sales and Marketing Manager - He has over ten years of sales and marketing experience and joined our SERVPRO franchise in the Fall of 2016. Michael focuses on and solidifying relationships with our existing customers even as he develops new contacts. He has been a Wilmington resident for over 15 years.

Wesley Haynes

Wesley Haynes

Sales and Marketing Representative - He is a North Carolina native and has been a key figure in our sales force since 2014. Wesley shines at superior customer service, and he excels in working with insurance claims and reaching out to community organizations to broaden our footprint. Call Wesley for any water, fire, or mold issues you may encounter.

Trey Love

Trey Love

Sales and Marketing Representative & Estimator. He applies his IICRC water certification in his contacts with the public. Trey has been with SERVPRO from January of 2017. He has great customer service skills. Trey also is an estimator who greatly aids in preparing costs and documentations. We are glad to have him onboard.

Hilary Walker

Hilary Walker

Sales and Marketing Representative - Hilary is a Wilmington native and joined our Marketing team in April. Hilary is an active member in the Pleasure Island community and strives to deliver superior customer service to each of her clients. Hilary is also working closely with local fire and emergency response on raising awareness and local outreach. Call Hilary for any water, fire, or mold issues you may encounter.